Terri Cheung
Bedworth
Summary
Multilingual professional with proficiency in English, Cantonese, and Mandarin. Person-centred support worker with a social work background and experience delivering practical and emotional support in community and rehabilitation settings. Build rapport easily, maintain clear boundaries, and remain calm in challenging situations. Recovery-focused, strengths-based approach helps people feel safe, understood, and more in control of daily lives. Collaborate effectively with professionals and volunteers, communicate clearly both in writing and in person, and handle sensitive information with discretion. Am also proficient in using IT systems for documentation and coordination.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Student Ambassador
Coventry University (Futurelets)
Coventry, U.K.
2022.05 - 2024.06
- Supported new students during key transitions, such as arrival and settling into university accommodations.
- Led 1-2 campus tours to engage and inform prospective students on Open Days.
- Coordinated logistics and collaborated with team members to ensure smooth event delivery.
Social Worker
Yan Oi Tong
Hong Kong
2020.06 - 2021.06
- Delivered community-based support for older adults, balancing practical help with emotional support.
- Built strong working relationships with service users and families through clear communication and trust-building.
- Collaborated with healthcare professionals and external agencies to coordinate support and determine next steps.
- Communicated mental health and care needs to service users and families in calm and accessible manner.
- Maintained accurate case records (around 40 cases) and facilitated referrals to appropriate services.
- Made referrals to appropriate services.
Social Worker
Caritas Jockey Club Lai King Rehabilitation Centre
Hong Kong
2019.08 - 2020.02
- Conducted intake assessments (monthly) and facilitated service user engagement with care plans (around 50 cases).
- Collaborated with families and partner agencies to coordinate ongoing support.
- Maintained professional communication and contributed to team discussions regarding service user needs.
Education
MA - Psychology and Education
University of Warwick
Coventry 2025.09 -
Graduate Certificate - Family Therapy
King's College London
London 2024.09 - 2025.09
Bachelor of Science - Psychology
Coventry University
UK 2022.01 - 2024.05
Associate of Science - Social Work
City University of Hong Kong
Hong Kong 2012.09 - 2015.10
Skills
- Person-centred support, recovery and empowerment
- Planned support sessions and welfare check-ins, either in person or by telephone
- Promote independent living skills, including routines, daily structure, and self-care
- Maintain de-escalation mindset by providing calm, respectful, and non-judgmental support
- Demonstrate safeguarding awareness and escalate concerns appropriately
- Collaborate with multiple agencies and provide referrals or signposting as needed
- Accurate record-keeping, confidentiality and professional boundaries
- Confident IT user, including Microsoft Office and digital communication tools
References
References available upon request.
COMMUNITY INVOLVEMENT
Mind Coventry and Warwickshire, UK, 04/2023 - 07/2024
- Supported the Youth Club Leader in delivering group interventions, helping young people feel safe and included.
- Worked with volunteers to provide tailored support for students with SEND.
- Offered calm, empathetic and non-judgmental support, noticing when extra help was needed.
Baptist Oi Kwan Social Service, Hong Kong, 03/2013 - 04/2017
- Conducted regular well-being check-in calls for individuals experiencing mental health challenges.
- Help to reduce isolation by fostering social connections and connecting individuals with support networks.
- Promoted well-being by directing individuals to appropriate services and community resources.
New Bridge, UK, 05/2023 - Present
- Provided consistent support to prisoners through letter writing and visits, maintaining clear boundaries and a respectful approach.
SELC Social Committee Member - University of Warwick, UK, 10/2025 - Present
- Helped plan and run events, working closely with others to coordinate details and timelines.
OTHER INTERESTS
- Meditation: cultivate mindfulness and resilience through consistent practice,
- Archery: build sustained attention, discipline, and goal-focused performance
Timeline
MA - Psychology and Education
University of Warwick
2025.09 -
Graduate Certificate - Family Therapy
King's College London
2024.09 - 2025.09
Student Ambassador
Coventry University (Futurelets)
2022.05 - 2024.06
Bachelor of Science - Psychology
Coventry University
2022.01 - 2024.05
Social Worker
Yan Oi Tong
2020.06 - 2021.06
Social Worker
Caritas Jockey Club Lai King Rehabilitation Centre
2019.08 - 2020.02
Associate of Science - Social Work
City University of Hong Kong
2012.09 - 2015.10