Terri Bailey

• Deliver high standards of customer service in a fast-paced retail environment.
• Engage with customers to identify needs and provide solutions.
• Run shifts and support team training where required.
• Complete till resets, cash pick-ups and secure handling of daily takings.
• Maintain visually appealing, well-stocked and safe retail areas.

• Supervised pupils and ensured a safe environment.
• Administered basic first aid and maintained accurate records.
• Promoted positive behaviour and inclusion.

• Support reading sessions and small group learning.
• Assist teaching staff and supervise during school trips.

• Delivered professional and attentive customer service.
• Managed orders, payments and ensured high cleanliness standards.
• Worked effectively within a team to deliver quality service in busy periods.

• Managed online and face-to-face product sales.
• Generated leads through social media and virtual events.
• Guided customers through ordering and delivery processes.
• Completed advanced brand training and temporarily undertook a Community Trade Ambassador role, delivering regional consultant training.

Progressed through four roles from Temporary Sales Advisor to Assistant Manager.

Key Responsibilities & Achievements:

• Delivered detailed interior consultations, identifying customer needs and recommending tailored design solutions.
• Promoted and generated referrals for in-store Design Services.
• Consistently achieved and exceeded sales targets including product value, credit sales and service referrals.
• Built and maintained a loyal client database, generating repeat business and customer referrals.
• Managed and motivated a team of 10 staff through daily briefings, coaching and performance monitoring.
• Led by example in consultative selling techniques to maximise sales opportunities.
• Managed customer complaints professionally, ensuring full resolution and satisfaction.
• Responsible for visual merchandising and strategic product placement to increase footfall and sales.
• Key holder duties including opening/closing procedures, cash reconciliation and secure handling of takings.

• Supported the development of the interior design department within a busy architectural practice.
• Assisted in preparing design proposals, presentations and bid submissions.
• Attended client meetings and contributed to concept development.
• Conducted independent client liaison meetings.
• Developed a strong understanding of spatial planning within architectural environments.