Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

TERRENCE ROBERT SANCHES

Hounslow

Summary

Dedicated professional with extensive experience in customer service and bar operations, demonstrating high standards of personal presentation and the ability to work late nights and weekends. Proven expertise in serving large numbers of customers efficiently while maintaining vigilance and alertness in a busy environment. Strong leadership skills, emergency response preparedness, and proficiency in access control systems, stop and search procedures, site patrolling, CCTV surveillance, and control room operations. Committed to delivering exceptional service and ensuring safety through effective on-call support and monitoring.


Overview

15
15
years of professional experience
2009
2009
years of post-secondary education

Work history

Security

Two Rivers
03.2023 - Current
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Identified potential risks and mitigated them through proactive measures.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Managed daily operations to increase productivity.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Coordinated with other supervisors to maintain consistency across shifts.

Bar Manager

Pataka Ltd.
04.2022 - 01.2023
  • Company Overview: Located at Soho
  • Located at Soho

Duty Manager

Sentinel Group Security
10.2021 - 11.2021
  • Coordinated staff schedules to maximise productivity.
  • Promoted a safe working environment by enforcing health and safety regulations strictly.
  • Wrote end of shift reports to facilitate service continuity.
  • Monitored and enforced compliance with company policies and procedures.

Team Leader

Professional Security
09.2021 - 10.2021
  • Developed emergency preparedness plans with clear evacuation procedures.
  • Provided detailed incident reports, aiding in swift resolution of issues.
  • Responded promptly to alarms or incidents with calm and decisive action.

Team Leader

KK Security
03.2021 - 08.2021
  • Ensured safety of staff and visitors with thorough site surveillance measures.
  • Developed emergency preparedness plans with clear evacuation procedures.
  • Conducted regular equipment checks, ensuring optimal functionality at all times.

Bartender

Black Sheep Hotel
10.2020 - 12.2020
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Resolved customer complaints promptly to maintain good relationships.
  • Recommended drinks to customers, increasing overall sales.

Bartender

Crowne Plaza Hotel
09.2019 - 09.2020
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Adapted quickly to different situations maintaining efficiency even under pressure.

Pool Attendant & Pool Supervisor and Bartender

Oceania Cruises
11.2014 - 07.2019
  • Managed customer queries professionally, delivering excellent service standards.
  • Regularly refilled towel stations promoting hygiene and convenience.
  • Assisted in the setup of poolside events, contributing to successful functions.
  • Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.

Utility Cleaner

Oceania Cruises
10.2013 - 08.2014
  • Preserved neatness in the facility with diligent dusting and polishing of furniture.
  • Handled delicate items carefully during cleaning tasks, preventing potential breakages or damage.

Bartender and F& B Supervisor

Casino Pearl
12.2012 - 10.2013
  • Resolved customer complaints promptly to maintain good relationships.
  • Recommended drinks to customers, increasing overall sales.

Waiter

Casino Carnival
08.2011 - 11.2012
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Helped reduce waiting times by swiftly clearing tables after use.

Assistant Waiter

Casino Pride
04.2010 - 07.2011
  • Conveyed customer feedback to management, resulting in improved food quality and service standards.
  • Politely directed guests towards available seating thus managing footfall efficiently during peak hours.

Education

GCSE -

Goa Board

Craftsmanship course - Cookery, Bakery & Confectionary, carving and service

Skills

  • Knowledge of alcohol and chemicals used in sanitizing procedure
  • High standards of personal presentation
  • Customer service
  • Ability to work late nights and weekends
  • Experience serving large number of customers
  • Ability to work in a busy environment
  • Ability to work individually behind the bar
  • Vigilance and alertness
  • Leadership effectiveness
  • Emergency response preparedness
  • Access control systems usage
  • Stop and Search procedure
  • Site patrolling
  • Strong leadership
  • CCTV surveillance
  • On-call support
  • CCTV monitoring
  • Control room operations

Affiliations

  • Reading books
  • Talking with people
  • Travelling and Mountain climbing

Timeline

Security

Two Rivers
03.2023 - Current

Bar Manager

Pataka Ltd.
04.2022 - 01.2023

Duty Manager

Sentinel Group Security
10.2021 - 11.2021

Team Leader

Professional Security
09.2021 - 10.2021

Team Leader

KK Security
03.2021 - 08.2021

Bartender

Black Sheep Hotel
10.2020 - 12.2020

Bartender

Crowne Plaza Hotel
09.2019 - 09.2020

Pool Attendant & Pool Supervisor and Bartender

Oceania Cruises
11.2014 - 07.2019

Utility Cleaner

Oceania Cruises
10.2013 - 08.2014

Bartender and F& B Supervisor

Casino Pearl
12.2012 - 10.2013

Waiter

Casino Carnival
08.2011 - 11.2012

Assistant Waiter

Casino Pride
04.2010 - 07.2011

Craftsmanship course - Cookery, Bakery & Confectionary, carving and service

GCSE -

Goa Board
TERRENCE ROBERT SANCHES