TERRENCE ROBERT SANCHES
Hounslow
Summary
Dedicated professional with extensive experience in customer service and bar operations, demonstrating high standards of personal presentation and the ability to work late nights and weekends. Proven expertise in serving large numbers of customers efficiently while maintaining vigilance and alertness in a busy environment. Strong leadership skills, emergency response preparedness, and proficiency in access control systems, stop and search procedures, site patrolling, CCTV surveillance, and control room operations. Committed to delivering exceptional service and ensuring safety through effective on-call support and monitoring.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work history
Security
Two Rivers
03.2023 - Current
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Identified potential risks and mitigated them through proactive measures.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
- Monitored employee attendance records for maintaining discipline within the team.
- Coordinated with other supervisors to maintain consistency across shifts.
Bar Manager
Pataka Ltd.
04.2022 - 01.2023
- Company Overview: Located at Soho
- Located at Soho
Duty Manager
Sentinel Group Security
10.2021 - 11.2021
- Coordinated staff schedules to maximise productivity.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Wrote end of shift reports to facilitate service continuity.
- Monitored and enforced compliance with company policies and procedures.
Team Leader
Professional Security
09.2021 - 10.2021
- Developed emergency preparedness plans with clear evacuation procedures.
- Provided detailed incident reports, aiding in swift resolution of issues.
- Responded promptly to alarms or incidents with calm and decisive action.
Team Leader
KK Security
03.2021 - 08.2021
- Ensured safety of staff and visitors with thorough site surveillance measures.
- Developed emergency preparedness plans with clear evacuation procedures.
- Conducted regular equipment checks, ensuring optimal functionality at all times.
Bartender
Black Sheep Hotel
10.2020 - 12.2020
- Managed stock levels efficiently, preventing shortage during peak hours.
- Resolved customer complaints promptly to maintain good relationships.
- Recommended drinks to customers, increasing overall sales.
Bartender
Crowne Plaza Hotel
09.2019 - 09.2020
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Checked identification of customers to ensure legal drinking age compliance.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Adapted quickly to different situations maintaining efficiency even under pressure.
Pool Attendant & Pool Supervisor and Bartender
Oceania Cruises
11.2014 - 07.2019
- Managed customer queries professionally, delivering excellent service standards.
- Regularly refilled towel stations promoting hygiene and convenience.
- Assisted in the setup of poolside events, contributing to successful functions.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
Utility Cleaner
Oceania Cruises
10.2013 - 08.2014
- Preserved neatness in the facility with diligent dusting and polishing of furniture.
- Handled delicate items carefully during cleaning tasks, preventing potential breakages or damage.
Bartender and F& B Supervisor
Casino Pearl
12.2012 - 10.2013
- Resolved customer complaints promptly to maintain good relationships.
- Recommended drinks to customers, increasing overall sales.
Waiter
Casino Carnival
08.2011 - 11.2012
- Delivered excellent customer service through friendly and polite interaction.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
Assistant Waiter
Casino Pride
04.2010 - 07.2011
- Conveyed customer feedback to management, resulting in improved food quality and service standards.
- Politely directed guests towards available seating thus managing footfall efficiently during peak hours.
Education
GCSE -
Goa Board
Craftsmanship course - Cookery, Bakery & Confectionary, carving and service
Skills
- Knowledge of alcohol and chemicals used in sanitizing procedure
- High standards of personal presentation
- Customer service
- Ability to work late nights and weekends
- Experience serving large number of customers
- Ability to work in a busy environment
- Ability to work individually behind the bar
- Vigilance and alertness
- Leadership effectiveness
- Emergency response preparedness
- Access control systems usage
- Stop and Search procedure
- Site patrolling
- Strong leadership
- CCTV surveillance
- On-call support
- CCTV monitoring
- Control room operations
Affiliations
- Reading books
- Talking with people
- Travelling and Mountain climbing
Timeline
Security
Two Rivers
03.2023 - Current
Bar Manager
Pataka Ltd.
04.2022 - 01.2023
Duty Manager
Sentinel Group Security
10.2021 - 11.2021
Team Leader
Professional Security
09.2021 - 10.2021
Team Leader
KK Security
03.2021 - 08.2021
Bartender
Black Sheep Hotel
10.2020 - 12.2020
Bartender
Crowne Plaza Hotel
09.2019 - 09.2020
Pool Attendant & Pool Supervisor and Bartender
Oceania Cruises
11.2014 - 07.2019
Utility Cleaner
Oceania Cruises
10.2013 - 08.2014
Bartender and F& B Supervisor
Casino Pearl
12.2012 - 10.2013
Waiter
Casino Carnival
08.2011 - 11.2012
Assistant Waiter
Casino Pride
04.2010 - 07.2011
Craftsmanship course - Cookery, Bakery & Confectionary, carving and service
GCSE -
Goa Board
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