Terrence Mclean

Throughout my career, I have gained extensive experience in Customer Operations, serving as an Anti-Money Laundering Investigator in Financial Crime, and currently as a Fraud Investigator. In my present role, I focus on three key areas: 1. Prevent: Intervening before a customer processes a payment that may be directed to a fraudster. 2. Protect: Investigating card and faster payment fraud reported by customers. 3. Pursue: Collaborating with other banks to address payments identified as part of Authorised Push Payment (APP) fraud. These responsibilities have provided me with comprehensive expertise in banking fraud. Additionally, I assist team members with escalations, offering a second opinion when required. This has often resulted in feedback by my colleagues that I provide highly-detailed and helpful de-escalation notes.

• Identified fraudulent activities by closely monitoring financial trends and patterns.
• Maintained strict confidentiality whilst handling sensitive data during investigations.
• Investigated fraud cases by conducting in-depth analysis of financial transactions.
• Informed employees about common signs of fraudulent activity thereby increasing vigilance at workplace.
• Developed strategies to prevent future fraudulent activities, enhancing company's security measures.