Terrell Widdicks-Stafford
Summary
My attributes of punctuality, teamwork, attention to detail, initiative, leadership skills, and honesty are certainly valuable traits in any workplace. I am experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintaining excellent quality standards as a organised individual dedicated to delivering quality support for diverse needs.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Customer care representative
The colour match specialist
Dunstable, Central Bedfordshire
08.2023 - 09.2024
- Implemented customer follow up to uphold service standards.
- Handled in-person, email and mailed correspondence.
- Obtained feedback from customers to improve service experience.
- Followed scripts when answering common customer questions.
- Answered customer telephone calls promptly and improved on-hold wait times.
Customer Assistant
Wilkos
Stevenage, Hertfordshire
12.2022 - 08.2023
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Listened actively to offer accurate information and best solution to their needs.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Education
level 2 sport studies btec -
Oakland's College
St Albans 04.2001 -
GCSEs - maths, English language, physical education, science
Lealands High School
Luton 04.2001 -
Skills
- I am self-motivated, quick learner, who enjoys new challenges and problem-solving I pride myself on my time keeping and presentation skills
- Using leadership skills along with other team members to organize and get our job assignments done as well as assisting new employees that encountered the job role following along with time management
- Overall I enhanced and used excellent communication skills with the customers and other candidates at the work establishments this was a valuable skill that helped me throughout work as I consistently had to communicate on a day-to-day basis to assist and help assignments be completed
Affiliations
- Football
- Volunteering with a CIC's
- Volunteering at half term holiday camps
- Being part of Luton carnival
Certification
level one certificate in e-commerce
References
References available upon request.
Timeline
Customer care representative
The colour match specialist
08.2023 - 09.2024
Customer Assistant
Wilkos
12.2022 - 08.2023
level 2 sport studies btec -
Oakland's College
04.2001 -
GCSEs - maths, English language, physical education, science
Lealands High School
04.2001 -
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