Ter Mike Songu
Middlesbrough,North Yorkshire
Summary
Dynamic and results-driven professional with expertise in communication excellence, conflict mediation, and customer retention strategies. Adept at leveraging technological literacy and interpersonal communication to deliver exceptional client experiences. Skilled in sales negotiation, lead generation, and brand promotion, with a proven ability to manage disputes and handle customer complaints effectively. Demonstrates a strong commitment to customer education and product demonstrations while fostering team collaboration. Dedicated to driving business growth through innovative solutions and maintaining long-term client relationships.
Overview
7
7
years of professional experience
Work history
Project coordinator
Lanteri Humanitas
Suleja, Niger State, Nigeria
2019.02 - 2024.01
- Managed a health facility of more than 50 beds, with over 35 health personels.
- Addressed potential risks timely, preventing unnecessary setbacks.
- Improved customer retention by 35%.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Created a harmonious work environment by resolving conflicts amongst team members.
- Assisted in developing detailed project plans, resulting in clearer direction.
- Facilitated regular team meetings to monitor progress.
- Established effective working relationships with stakeholders for smooth project progression.
School administrative manager
St John's School
Benin, City, Benin City, Nigeria
2017.01 - 2019.01
- Collaborated with the head teacher for strategic planning and decision-making processes.
- Facilitated regular staff meetings, encouraging open communication among educators.
- Worked closely with teachers, improving classroom management strategies.
- Streamlined communication processes for improved information flow.
- Communicated with parents to address student issues related to behaviour, attendance and academic challenges.
- Established warm, welcoming reception areas to provide positive first impressions.
Education
Bachelor of Arts - Philosophy
University of Portharcourt
Rivers State, Nigeria 2003.09 - 2007.06
STB - Theology (Religion)
Pontifical Urbanian Univeristy
Rome, Italy 2007.09 - 2011.06
Master of Arts - Bio-Ethics
International Dominican University
Toulouse, France 2023.10 -
Skills
- Communication excellence
- Conflict mediation
- Technological literacy
- Team player
- Product demonstrations
- Lead generation
- Dispute management
- Client retention
- Sales negotiation
- Brand Promotion
- Customer complaint management
- Email handling
- Polite and friendly
- Customer education
- Interpersonal communication
Affiliations
- History, poetry, cooking, gardening, runing, tech,
Languages
English
Advanced
French
Intermediate
References
References available upon request.
Timeline
Master of Arts - Bio-Ethics
International Dominican University
2023.10 -
Project coordinator
Lanteri Humanitas
2019.02 - 2024.01
School administrative manager
St John's School
2017.01 - 2019.01
STB - Theology (Religion)
Pontifical Urbanian Univeristy
2007.09 - 2011.06
Bachelor of Arts - Philosophy
University of Portharcourt
2003.09 - 2007.06