Teri Hamlin
Basingstoke,Hampshire
Summary
Dynamic professional with a proven track record in engaging leadership, change management, and cross-functional communication. Adept at driving organisational transformation and fostering collaboration across diverse teams. Committed to leveraging expertise to achieve strategic goals and enhance operational efficiency.
Offering strong skills in leadership, strategic planning, and team development. Knowledgeable about managing cross-functional teams and driving project success. Ready to use and develop skills in communication, problem-solving, and decision-making.
Detail-oriented individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Senior Manager Short Term Rental Admin
Linde MH UK Ltd
Basingstoke, Hampshire
09.2020 - Current
- Enhanced team performance with regular coaching and feedback sessions.
- Fostered a positive work environment that encouraged creativity and innovation.
- Facilitated cross-functional collaboration leading to improved operational efficiency.
- Built strong partnerships with stakeholders for mutual benefit.
- Managed conflict resolution within teams, ensuring smooth workflow.
- Ensured regulatory compliance through meticulous auditing procedures.
- Mentored junior managers, fostering a culture of continuous learning.
- Monitored team performance and provided constructive feedback to address challenges.
- Led with empowering and empathetic leadership style, leveraging emotional intelligence and proactive communication to defuse conflict.
- Streamlined processes to improve and optimise office operations.
- Designed and implemented training to further develop staff based on business goals.
Sales Administration Manager - NKA
Linde MH UK Ltd
Basingstoke, Hampshire
06.2019 - 08.2020
- Facilitated internal communications to promote transparency and maintain employee engagement levels high.
- Managed customer complaints efficiently resulting in increased client satisfaction.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Resolved issues as they arose for smooth daily management of administrative operations.
- Led and guided administrative staff, fostering culture of continuous improvement.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Order Processing & Product Support Manager
Linde MH UK Ltd
Basingstoke, Hampshire
08.2017 - 05.2019
- Trained staff, resulting in better communication with customers.
- Resolved complex issues with in-depth product knowledge.
- Managed client relationships to ensure loyalty and repeat business.
- Created a FAQ section on the company website, reducing volume of basic enquiries significantly.
Order Processing Team Leader
Linde MH UK Ltd
Basingstoke, Hampshire
01.2016 - 06.2018
- Monitored daily operations whilst reducing operational cost significantly.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Encouraged open communication, fostering a positive work culture.
- Increased team cohesion by implementing regular feedback sessions.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
Order Processor
Linde MH UK Ltd
Basingstoke, Hampshire
10.1999 - 01.2017
- Monitored shipments until final destination for complete customer satisfaction.
- Coordinated with sales teams to ensure accurate order fulfilment, improving overall service quality.
- Kept track of all pending orders, ensuring no orders were missed or delayed unnecessarily.
- Boosted team efficiency by assisting with workload during high-volume periods.
- Collaborated closely with warehouse staff for timely preparation and dispatch of goods ordered.
- Confirmed and recorded customer order details with expected delivery dates.
- Built positive relations with warehouse teams to aid prompt order dispatch.
- Entered order data onto computer system accurately.
- Kept up-to-date on promotions and current offerings to advise customers.
Education
A-Levels - Geography, English Literature & Business Studies
Queen Mary's College
Basingstoke 09.1990 - 06.1992
GCSEs - English Literature, English Language, Maths, French, Geography & Music
Richard Aldworth Secondary School
Basingstoke 09.1985 - 06.1990
Skills
- Engaging leadership style
- Change management
- Cross-functional communication
- Team Building
Certification
Recently completed the KION Elevate Leadership Development Programme, focusing on the following areas
Managing & Leading
Personal Impact and Influences
Building a High Performance Team
Managing and Developing People
Managing Change
Affiliations
- Enjoy watching most sports, football in particular
- Good food and wine
Timeline
Senior Manager Short Term Rental Admin
Linde MH UK Ltd
09.2020 - Current
Sales Administration Manager - NKA
Linde MH UK Ltd
06.2019 - 08.2020
Order Processing & Product Support Manager
Linde MH UK Ltd
08.2017 - 05.2019
Order Processing Team Leader
Linde MH UK Ltd
01.2016 - 06.2018
Order Processor
Linde MH UK Ltd
10.1999 - 01.2017
A-Levels - Geography, English Literature & Business Studies
Queen Mary's College
09.1990 - 06.1992
GCSEs - English Literature, English Language, Maths, French, Geography & Music
Richard Aldworth Secondary School
09.1985 - 06.1990
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