Teri Gillies
Huyton
Summary
A well-presented, articulate and confident individual with proven ability to provide exceptional customer service. Highly organised, energetic and flexible which have been exercised throughout many years of customer service experience.
Overview
21
21
years of professional experience
Work history
SM Building Management
2025.05 - 2026.02
- My main duty's include ensuring the daily operation of various buildings, communicating with tenants, property owners and contractors.
- Developing and maintaining staff rotas ensuring all sites are covered 24 hours a day.
- Maintaining cleaning rotas and ensuring provisions are ordered.
- Invoicing suppliers and contractors.
Facilities Management Administrator
North West Ambulance Service
2019.03 - 2025.05
- In my role as Facilities administrator I Managed several different inboxes lost property, premises cleaning, Estuary Point and ID badge support.
- Allocating jobs to different sites and dealing with daily requests and queries for the service.
- Ordering stock, tools, and supplies for facilities assistants around the sites, leasing with the wider Facilities team when support is needed.
- Knowledge of Software packages - Word/Office/Excel, Microsoft teams, Shoretel - Trust telephony system, Concerto- to arrange external contractors i.e. plumbers, electricians etc., Condeco - meeting room booking system, Net 2 - production/authorisation of ID badges for staff security control, C3/Datix/PES Incident Search/Word press - to manage lost property, CCTV - site security, NHS supply, Oracle system - ordering and invoicing for the site.
- Post - Auditing mail records and postage funds, Handling incoming and outgoing mail (weighing/franking) following the CPNI guidelines, Tracked mail - asset tag internal post via courier.
- Meetings - arrange room bookings via the Condeco booking system and lunch if required.
- Stock Control - Ensure Business Centres are fully stocked with stationery items and photocopiers are in full working order with available consumables.
- Audit - Stationery/Cleaning provisions, Complete order of site supplies on NHS supply, Manage quarterly Audit of H&S records (DSE, fire orientation, gym inductions), Ordering supplies for Facilities assistants on site.
- Security - Ensure external visitors are signed in/out with a visitor pass. Complete weekly Audit of passes, Managing the inbox of the Trust ID badge system (NET2) and allocation to different areas within the service, producing ID badges for staff and training of staff, Monitor CCTV cameras using playback system.
- Complete site/fire orientation and gym inductions for all new staff and complete and save paperwork.
Receptionist/Stock control team leader
The House Spa and Beauty
Liverpool
2011.01 - 2026.02
- My main responsibilities include: Greeting clients and customers with a positive, helpful attitude.
- Arranging appointments.
- Managing correspondence by answering emails and sorting mail.
- Managing the reception area, looking after customers.
- Answering telephone calls.
- Maintaining stock lists and ordering supplies.
- Managing the outgoing/incoming post and recording data on special deliveries.
- Maintaining an accurate in-house filing system.
- Dealing with telephone and email enquiries.
- Keeping diaries and arranging appointments.
- Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel.
- Managing and maintaining budgets, as well as invoicing.
- Arranging in-house and external events.
Beauty Therapist
Aphrodite Beauty Salon
Liverpool
2008.01 - 2011.01
- Whist working Aphrodite I undertook all salon treatments to cater to the client's needs.
- Often working independently I organised diaries for all beauty therapists as well as maintaining stock control by ordering stock for the salon.
- I was a key holder as well as a cash handler and safe keeping of the salons takings.
Store Assistant
Topshop
Liverpool
2007.01 - 2010.01
- Responsible for welcoming customers to a fast paced store, providing advice and recommendations to the highest standards.
- Working as an individual with minimal supervision, this role required initiative and forward-thinking at all times.
- Responsibilities: Developing communication and social skills whilst interacting with customers, Keeping the store clean and presentable for trading, Resolving customer complaints in a sensitive and polite manner, Accepting stock deliveries and management of the stock room, Creating a safe working environment for customers and colleagues, Using a cash handling till and reconciling accurately at the end of each day.
Trainee Beauty Therapist
Time Creative Spa
Liverpool
2005.01 - 2007.01
- While training towards my beauty therapist qualifications I gained invaluable industry experience, it gave me exposure to practical and business problems in which we deal with every day.
- Post qualification I was offered a full time post which I accepted.
- Responsibilities: Organising staff rotas, Calculating weekly staff figures, Stock rota/Ordering stock, Banking and cashing up, Negotiating with sales representatives, Maintaining and improving customer relations through advertising and organising team events, Welcoming customers, Booking in appointments, Diary management, Receiving and making calls.
Education
NVQ Level 3 - Beauty Therapy
Knowsley Community College
Liverpool 2004.01 - 01/2007
11 GCSEs - grade C, including Maths, Science and English
King David High School
Liverpool 1999.01 - 01/2004
Skills
- Building and maintaining good working relationships
- Strong customer focus
- Well spoken
- Approachable
- Professional attitude
- Attention to detail
- Experienced in dealing with the public
- Excellent time management
- Teamwork
- Confident working alone
Personal Information
Hobbies: Relaxing and socialising with family and friends, Fitness enthusiast, Keen interest in travel and culture
References
References are available upon request.
Timeline
SM Building Management
2025.05 - 2026.02
Facilities Management Administrator
North West Ambulance Service
2019.03 - 2025.05
Receptionist/Stock control team leader
The House Spa and Beauty
2011.01 - 2026.02
Beauty Therapist
Aphrodite Beauty Salon
2008.01 - 2011.01
Store Assistant
Topshop
2007.01 - 2010.01
Trainee Beauty Therapist
Time Creative Spa
2005.01 - 2007.01
NVQ Level 3 - Beauty Therapy
Knowsley Community College
2004.01 - 01/2007
11 GCSEs - grade C, including Maths, Science and English
King David High School
1999.01 - 01/2004