Teresa Spadaccino
Bedford,UK
Summary
Accomplished sales leader with over 15 years of experience in the automotive sector, specialising in driving profitability and turnover speed for used car stock. Demonstrates expertise in team mentorship and coaching, fostering high-performance cultures and achieving exceptional customer retention rates. Proven track record in compliance, achieving a 100% SOX audit score at Mercedes-Benz site, while developing ethical finance and insurance strategies across multiple dealerships. Adept at implementing digital sales processes to enhance pipeline control and conversion, with a focus on process improvement initiatives that transform operational and customer service teams.
Overview
25
25
years of professional experience
1
1
Certification
Work history
General Sales Manager / Head of Sales
Sytner Group - Mercedes-Benz of Bedford
Bedford, UK
11.2017 - 12.2025
- Promoted to lead the sales function, managing 4 senior managers and 15 executives
- Achieved the first-ever 50% customer retention rate at a Mercedes-Benz site
- Recruited and developed an entirely new management team and fostered a stable, loyal sales culture
- Delivered record-breaking results in used car performance and achieved 100% SOX compliance
- Introduced age day reporting systems and optimised stock acquisition strategies, improving profitability and turnover speed
- Implemented structured enquiry management, leading to tighter pipeline control and improved conversion
- Created a motivational, high-energy culture that prioritised staff retention and a second-to-none customer experience
- Personally greet every customer at handover to preempt any delivery issues, ensuring immediate problem resolution and reinforcing customer confidence
- Follow up directly with customers post-sale to confirm satisfaction and clarify any details, improving CSI results
- Led the site through WLTP-related challenges while maintaining CSI performance and acting as CSI Champion
F&I Development Manager
Sytner Group - Mercedes-Benz Division
12.2016 - 12.2017
- Oversaw F&I performance for 13 Mercedes-Benz dealerships alongside one peer
- Delivered £2.4M above budget while raising divisional customer retention to 38%
- Built strong partnerships with BMs, GSMs and HOBs to elevate financial product performance
- Personally coached an underperforming team that went on to win MB Retail Manager Team of the Year
- Rolled out consistent, ethical, and profitable F&I strategies that scaled across the network
Retail Manager
Sytner Group - Benz of Milton Keynes
01.2016 - 12.2016
- Joined an underperforming site and delivered £1.2M in F&I against a £685K budget
- Ranked 3rd in the division and became the top individual performer at the dealership
- Mentored a team of 20 sales executives to raise performance in PPRU and customer satisfaction
Senior Business Manager
Vindis Group - Cambridge Audi
08.2015 - 02.2016
- Oversaw all F&I operations; ensured FCA compliance and coached a team of 10 sales executives
- Delivered a premium-level customer journey from product presentation to post-sale support
Renewals Specialist & Business Manager
Vindis Group - Bedford Audi
Bedford, UK
06.2014 - 08.2015
- Achieved a rolling 50% renewal rate and authored the Vindis Group renewals process
- Generated new sales through proactive customer engagement and internal team support
Accredited Audi Sales Executive
Vindis Group - Bedford Audi
Bedford, UK
09.2011 - 10.2014
- Sold over 200 vehicles in 12 months, ranked #1 for F&I income three years consecutively
- Retained customers through a relationship-first approach with a focus on premium service delivery
- Recognised as top-performing executive for multiple years running
Head of Sales Contractor Management & Quality Assurance
Hydrogen Group PLC
01.2006 - 09.2011
- Managed international invoicing and collections processes (UK, Sydney, Singapore, Brazil)
- Created and delivered compliance frameworks and global credit procedures
- Awarded Manager of the Year 2009 for department turnaround and global support leadership
Finance Recruitment Manager
Hydrogen Group International PLC
London
01.2006 - 01.2009
- Built and led a recruitment team focused on finance roles in London's City market
- Delivered consistent sales growth while ensuring full legal and compliance adherence
Finance Manager
Accenture / Cable & Wireless
01.2001 - 01.2006
- Transformed credit and customer service teams through process improvement initiatives
- Managed negotiation, complaint resolution, and effective debt recovery
- Delivered consistently high performance in both operational and customer-facing roles
Skills
- Sales Leadership: Over 15 years of leadership experience managing sales teams and divisions in the automotive sector
- Used Car Profitability: Proven track record in driving profitability and turnover speed for used car stock
- Team Mentorship & Coaching: Experience mentoring and coaching teams including sales executives and F&I teams to achieve high performance
- Customer Service and Retention: Achieved high customer retention rates, personally involved in post-sale customer satisfaction to improve CSI scores
- Compliance: Ensured compliance with FCA and SOX regulations, achieving 100% SOX audit score at Mercedes-Benz site
- F&I Strategy: Developed and implemented profitable and ethical finance and insurance strategies across multiple dealerships
- Digital Sales Process: Implemented structured enquiry management and digital tools to improve pipeline control and conversion
- Process Improvement: Created compliance frameworks and led process improvement initiatives to transform operational and customer service teams
- High-Performance Culture: Built cohesive sales leadership teams fostering loyalty and a high-energy culture focused on premium customer experience
Certification
- Institute of Credit Management, MICM Graduate – 2000-01
- SAP, SAP Super User Certified – 2000-01
- Audi, Accredited Audi Sales Executive – 2000-01
- Hydrogen PLC, Master Award – Sales Manager of the Year – 2005-01
- RS, RS Sport & R8 Advanced Sales Training – 2000-01
Accomplishments
- Mercedes-Benz Manager of the Year 2020
- "Making it Special" Award Winner
- First UK Mercedes-Benz dealership to achieve 50% customer retention
- Achieved 100% SOX audit score
- Delivered £2.4M over budget in F&I as Development Manager
- Built and retained a cohesive sales leadership team with combined 11 years working together
- Consistently ranked top 3 in division for sales and F&I performance
- MB Retail Manager Team of the Year coached team
- Manager of the Year 2009 at Hydrogen Group PLC
- Master Award – Sales Manager of the Year, Hydrogen PLC (2005)
- Giant Precision Project Management Award Winner
Timeline
General Sales Manager / Head of Sales
Sytner Group - Mercedes-Benz of Bedford
11.2017 - 12.2025
F&I Development Manager
Sytner Group - Mercedes-Benz Division
12.2016 - 12.2017
Retail Manager
Sytner Group - Benz of Milton Keynes
01.2016 - 12.2016
Senior Business Manager
Vindis Group - Cambridge Audi
08.2015 - 02.2016
Renewals Specialist & Business Manager
Vindis Group - Bedford Audi
06.2014 - 08.2015
Accredited Audi Sales Executive
Vindis Group - Bedford Audi
09.2011 - 10.2014
Head of Sales Contractor Management & Quality Assurance
Hydrogen Group PLC
01.2006 - 09.2011
Finance Recruitment Manager
Hydrogen Group International PLC
01.2006 - 01.2009
Finance Manager
Accenture / Cable & Wireless
01.2001 - 01.2006