Teresa Smith

Experienced Station Manager with a demonstrated history of working in the railway, retail and hospitality industries. Managing 7 stations with a team of 38 colleagues. Skilled in Operations Management, Customer Engagement, Safety Management Systems, Training Delivery, Recruitment and People Management. Strong operations professional with over twenty years of skills development.

Key Skills

• Commercial awareness
• KPI delivery
• Succession planning
• Performance management
• Planning and organisation

Accountable for all aspects of Elm Court Garden centre. Running a team with 4 managers, 3 concessions and between 15 and 30 staff members fluctuating seasonally.

Responsibilities included

• Drive store sales through maintaining high levels of customer service, store execution of standards, target setting and competition awareness across the leadership team
• Manage profit and loss contribution for the centre
• Effective quality management and sell through of horticultural stock to manage wastage costs
• As one of the top 10 event centres in the business, planning and implementing the key events diary to maximise sales opportunities. Becoming the 3rd top sales centre for Breakfast and Tea a with Santa event.
• Recruit, motivate and manage the team to ensure the successful delivery of the annual payroll budgets and cost to sales across seasonality needs.

Functional guidance to a team of 7 Area Managers, Field Trainer & Recruitment Specialist and reported to the South East UK Regional Manager.

Responsibilities -
Mentoring Territory Managers & supporting the Area Manager in delivering key deliverables.
Recruitment & Training for 80 Sites in the South East.
Managing & Implementing Health & Safety.

Achievements
Improved Area performance in Stock Management processes to be the best in the UK.
Planned and deployed succession plan impacting on bottom line.
Designed and Implemented a Sales Charter improving the Area Sales and performance in company Sales Incentives
Support the development of a controls culture within the Area especially in the areas of CRAT and PI (Product Inventory)
Deliver and steward Business Practise Review process annually
Own Store Manager interviewing process, including coordination and participation
Monitor turnover performance by site and provide feedback to Territory Manager / Area Manager on quarterly basis & provide direction to Recruitment & Employment Specialists as appropriate
Ensure that Area Managers & Territory Managers understand employment environment, ensuring that all hiring is within the region/countries' employment regulatory requirements and personnel policies of the company
Coordinate and facilitate annual Store Manager development pipeline process, including material and program overview, compilation of required documentation, and facilitation of a streamlined ranking session