TERESA SMITH
General Manager
CRADLEY HEATH,WEST MIDLANDS
Summary
An experienced management professional, with an enthusiastic and energetic approach to achieving excellence. Demonstrable skills encompass, degree level knowledge of processes and procedures, operational management, planning and co-ordination, people management, problem diagnosis and trouble shooting, system implementation. Ability to motivate and communicate clearly at all levels, ensuring team success. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
General Manager - Incotest
Incotest - A Division Of Special Metals Wiggin
Hereford, Herefordshire
05.2019 - Current
- Tracked KPIs to drive profitability and target delivery.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Directed day-to-day work of up to 54 employees and motivated teams to exceed objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
Laboratory manager
Smithers - Materials and Components
Shawbury, Shropshire
01.2017 - 05.2019
- Providing leadership & motivation in the management and prioritisation of the Materials Testing Service resource that assures programmes of work are completed on time, on budget and that fully meet the needs of our external & internal customers.
- Maintenance of appropriate and effective health & safety arrangements.
- Preparing & providing department sales and financial results, plans and forecasts to leadership.
- Identifying opportunities for revenue and profit growth in the field of materials testing.
- Identifcation of broader business opportunities
Business and Commercial Manager - Dudley Corrosion
Exova
Dudley, West Midlands
08.2014 - 12.2016
- Negotiated contracts, securing optimum conditions for business expansion.
- Monitored documentation and implementation of key contract applications and working capital processes.
- Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.
- Delivered exceptional staff performance through training and mentoring of up to 30 employees.
- Monitored plans to meet deadlines, budget and quality standards.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Defined business strategies and road maps to drive performance across sales, promotions and marketing departments.
Operations Manager - Dudley Laboratory
Exova (Formerly Bodycote Materials Testing)
Dudley, WEST MIDLANDS
10.2011 - 12.2016
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Managed and motivated high-performing teams for successful KPI attainment.
- Led overall direction, coordination and evaluation of department functions.
- Liaised with management to align daily operations with overarching priorities.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
Project Manager
Exova General Engineering Division
CRADLEY HEATH, WEST MIDLANDS
03.2011 - 11.2011
- Built and nurtured professional relationships with wide range of stakeholders.
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Led technical delivery teams to deliver high-quality solutions within agreed timescales.
- Prepared and managed project plans from end to end, meeting required milestones.
Operations Manager - North West Laboratory
Exova (Formerly Bodycote Materials Testing)
Salford,Manchester, NORTH WEST
09.2008 - 03.2011
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations Manager - Daventry Routine Testing
Exova (Formerly Bodycote Materials Testing)
Daventry, Northampton
01.2006 - 09.2008
- Led overall direction, coordination and evaluation of department functions.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Kept accurate records of testing results and defective products identified per day.
- Tested and classified materials according to detailed specifications.
- Ran product conformance testing with attention to quality.
- Maintained specification conformance through rigorous product testing.
Testing Director
Lloyds Beal Ltd
Caerphilly, Wales
03.2005 - 11.2005
- Collated, analysed and provided information through concise reports, seeking constant improvement opportunities.
- Investigated customer complaints to address areas of improvement and eliminate non-conformances.
- Submitted performance reports, identifying shortfalls and facilitating improvement actions.
- Collaborated with engineering team to communicate and achieve quality standards and outputs.
- Developed and implemented tactical solutions to resolve problems, enabling optimised customer satisfaction.
Education
BTEC HND - METALS TECHNOLOGY
Sandwell College
Sandwell 09.1986 - 07.1992
M865 - Project Management
The Open University
Birmingham /2011 - /2011
Skills
- Leadership and team building
- Motivational Leader
- Deadline-oriented
- Cross-functional team management
- Customer service
- Relationship building
- Operations management
- Business management
- Problem Solver
- Methodical and organized
- Regulatory compliance
- Staff training and development
- Quality system audits
- Roots cause analysis
Languages
English
Native
Timeline
General Manager - Incotest
Incotest - A Division Of Special Metals Wiggin
05.2019 - Current
Laboratory manager
Smithers - Materials and Components
01.2017 - 05.2019
Business and Commercial Manager - Dudley Corrosion
Exova
08.2014 - 12.2016
Operations Manager - Dudley Laboratory
Exova (Formerly Bodycote Materials Testing)
10.2011 - 12.2016
Project Manager
Exova General Engineering Division
03.2011 - 11.2011
Operations Manager - North West Laboratory
Exova (Formerly Bodycote Materials Testing)
09.2008 - 03.2011
Operations Manager - Daventry Routine Testing
Exova (Formerly Bodycote Materials Testing)
01.2006 - 09.2008
Testing Director
Lloyds Beal Ltd
03.2005 - 11.2005
BTEC HND - METALS TECHNOLOGY
Sandwell College
09.1986 - 07.1992
M865 - Project Management
The Open University
/2011 - /2011
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