TERESA JOSEPH
DISS,United Kingdom
Summary
Dedicated Care Coordinator with 2 years of experience in healthcare coordination, patient advocacy, and care planning. Skilled in collaborating with multidisciplinary teams to ensure seamless patient care, enhance quality of services, and improve health outcomes. Adept at managing patient assessments, coordinating resources, and providing compassionate support to individuals and families. Passionate about delivering person-centered care while maintaining efficiency in administrative processes. Seeking to contribute my expertise in a dynamic healthcare setting.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Senior Carer and Care Coordinator
Kingsley Healthcare
Diss, Norfolk
03.2025 - Current
- Administer medication safely
- Monitor and record health conditions, reporting changes promptly.
- Lead, mentor, and support junior care staff.
- Allocate daily tasks and ensure staff follow care plans.
- Provide training, shadowing, and ongoing guidance to new staff.
- Complete and maintain accurate care notes, charts, and incident reports.
- Develop, review, and update individual care plans.
- Match clients with suitable carers based on needs, preferences, and skills.
- Monitor care delivery to ensure it meets regulatory and organizational standards
- Coordinate with social services, GPs, nurses, and external providers.
- Compliance & Reporting
- Assisted residents with daily activities for maintaining quality of life.
- Assessed residents' health conditions to adjust care strategies accordingly.
- Coordinated hospital appointments for timely medical attention when required.
- Ensured prescribed medications were safely stored and correctly administered to maintain patient health.
- Monitored client health conditions and reported immediate issues to manager.
Admin & Shift coordinator
B&M Distribution centre
Bedford
03.2024 - 01.2025
- Assign and oversee tasks for employees during their shifts, ensuring optimal productivity and efficient use of time.
- Monitor employee performance, providing real-time coaching or guidance when necessary to improve efficiency.
- Supervise workflow, ensuring that operations proceed smoothly and without disruptions.
- Prepare shift reports detailing key events, performance metrics, and any incidents or challenges faced during the shift.
Health care Assistant & coordinator
Day to Day Healthcare
Luton
10.2022 - 03.2024
- Assisting patients with daily activities such as bathing, dressing, and feeding.
- Monitoring vital signs, such as temperature, blood pressure, and pulse.
- Developing and managing individualized care plans for patients.
- Acting as a liaison between patients, families, and healthcare providers.
- Coordinating medical appointments, follow-ups, and treatment plans.
- Ensuring patients receive the necessary healthcare services and support.
- Assessing patient needs and connecting them with appropriate resources.
- Monitoring patient progress and adjusting care plans as needed.
- Advocating for patient rights and ensuring quality care delivery.
- Managing administrative tasks such as maintaining medical records and documentation.
- Collaborating with multidisciplinary teams, including doctors, nurses, and social workers.
- Educating patients and families on treatment plans, medications, and health management.
- Documenting patient care activities and reporting any concerns to senior staff.
- Assisting patients with insurance and medical documentation.
- Monitoring patient progress and addressing concerns with the care team.
Customer Support Executive
First Source Solutions
Bangalore
01.2022 - 08.2022
- Assisted customers from Australia with varying questions using product knowledge and service expertise.
- Handling escalated customer support issues requiring in-depth analysis to understand root causes and patterns behind such escalations and providing strategies to prevent recurring issues
- Communicating relevant product, procedural, and trend information to team involving analysis of data to discern which updates are most pertinent to customer inquiries.
- Achieved high sales percentages with consultative, value-focused customer service approach.
- Responded promptly to enquiries from clients, members and staff via email, post and fax.
Senior Sales Associate
Allianz Technology
Trivandrum
12.2019 - 01.2022
- Supervising day-to-day tasks of support department which involves data analysis. This includes monitoring ticket
- Returned customer calls within agreed timescales.
- Resolved customer technical problems/issues related to hardware, software and networking via email/chat, online, media and phone.
- Collaborating closely with Quality Analysts and Testing Team to meticulously analyze and troubleshoot tool-related issues.
- Employed data-driven approaches to identify root causes and implement effective solutions
- Keeping detailed and accurate records of all actions taken and communications related to each ticket.
- Tracking key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Ticket Triage and Prioritization ,Escalation,Recording all troubleshooting steps taken and findings in the ticketing system, Reporting and Analysis all the tick
Client Service Delivery
Unisys Global Services
Bangalore
11.2018 - 07.2019
- Engaged in logging and maintaining records of customer/employee questions.
- Managed and prioritized incoming support tickets using Zendesk, ensuring SLA compliance.
- Responded to customer inquiries via phone, email, and live chat, ensuring prompt and effective resolutions.
- Troubleshot and resolved issues related to account discrepancies, transaction errors, and unauthorized charges, ensuring customer trust and satisfaction.
- Updated and maintained customer information, ensuring all data was accurate and up-to-date within the bank's CRM system.
Education
Masters - Business Administration
University of Hertfordshire
Bachelors - Computer Applications
Skills
- Search Engine Optimization (SEO)
- Pay-Per-Click (PPC) Advertising
- Data Entry & Record Keeping
- Confidentiality & Data Protection
- Care Planning & Coordination
- Monitoring & Follow-up
- Collaboration & Teamwork
- Communication Skills
- CRM Software Proficiency
- Follow-ups & Retention Strategies
- Reporting & Analytics
Certification
- Health & Safety course
- Fire & Safety
- Infection and Prevention Control
- Mental Health Awareness
- Dementia, Learning Disability & Challenging Behaviour
- Moving & Handling
- First Aid and Basic Support
- Equality & Diversity
Personal Information
- Date of birth: 03/15/97
- Gender: Female
- Nationality: Indian
- Marital status: Unmarried
- Place of birth: India
Timeline
Senior Carer and Care Coordinator
Kingsley Healthcare
03.2025 - Current
Admin & Shift coordinator
B&M Distribution centre
03.2024 - 01.2025
Health care Assistant & coordinator
Day to Day Healthcare
10.2022 - 03.2024
Customer Support Executive
First Source Solutions
01.2022 - 08.2022
Senior Sales Associate
Allianz Technology
12.2019 - 01.2022
Client Service Delivery
Unisys Global Services
11.2018 - 07.2019
Masters - Business Administration
University of Hertfordshire
Bachelors - Computer Applications
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