Teresa Idec Wasalska
Fulham,London
Summary
Highly organised and proactive Office Coordinator & Facilities Administrator with over 10 years’ experience supporting corporate, residential, and customer-facing environments. Skilled in office operations, contractor coordination, compliance administration, and front-of-house services. Known for maintaining smooth day-to-day operations, strong stakeholder communication, and a professional, approachable manner in fast-paced settings. Highly organised Office Coordinator & Facilities Administrator with expertise in office operations and contractor coordination. Manages daily office and site operations in a busy residential environment, ensuring compliance and effective communication among stakeholders. Supports onboarding and training of new staff while maintaining professional presentation of operational areas. Proactive professional with a strong background in administrative leadership and team collaboration. Delivers effective schedule management and documentation control, enhancing workflow and operational efficiency. Cultivates positive relationships with residents and contractors, ensuring seamless communication and service delivery. Detail-oriented Facilities Administrator with a focus on optimising office and site operations. Coordinates contractor activities and compliance checks, streamlining processes and enhancing safety standards. Drives continuous improvement in operational areas while maintaining high levels of stakeholder satisfaction.
Overview
21
21
years of professional experience
Work History
Office Coordinator/Facilities Administrator
Rendall & Rittner
Kensington
06.2021 - Current
- Acted as primary contact for residents, contractors, and management to facilitate effective communication.
- Coordinated daily office and site operations, ensuring smooth functionality in a busy residential environment
- Managed contractor activities, overseeing RAMS, permits, and compliance checks to maintain operational standards
- Prepared staff rotas for concierge and security teams, facilitating adequate coverage and service delivery
- Ensure professional presentation of office and operational areas
- Maintain accurate records, reports, and documentation systems
- Support onboarding and training of new staff
- Ordered cost-efficient office supplies and stationery to meet operational requirements.
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Assisted in onboarding new employees by preparing workstations and orientation materials.
- Handled confidential documents with discretion to maintain privacy and security.
- Managed telephone and switchboard operations for timely call handling.
- Maintained office cleanliness and organisation of resources.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
- Liaised with clients to gather requirements, set expectations, and deliver updates, fostering strong relationships.
Administrative Coordinator
Rendall & Rittner
Watford
08.2020 - 06.2021
- Coordinated schedules, bookings, and office operations to streamline daily activities
- Facilitated reporting and administrative processes to support operational efficiency
- Maintained compliance documentation and maintenance records to ensure adherence to regulations
- Communicated with residents, contractors, and suppliers to ensure project alignment
Receptionist / Office Administrator
Travelex
08.2016 - 07.2020
- Delivered front desk and customer service, ensuring positive experiences in fast-paced environment
- Managed calls, emails, appointments, and meeting coordination
- Facilitated information sharing between departments, improving collaboration and communication efficiency
- Maintained confidential records and filing systems, supporting organisational compliance and data integrity
Customer Service Assistant (Retail)
Phones4U | Warren James | John Lewis | Max Mara
01.2008 - 01.2016
- Delivered high-quality customer service in busy retail environments
- Handled customer enquiries and processed transactions efficiently in fast-paced environment
- Assisted daily operations and contributed to team success
Receptionist / Administrator
Young Bride & Groom
01.2005 - 01.2008
- Coordinated customer appointments and bookings to ensure efficient scheduling
- Delivered front desk reception and administrative support, enhancing visitor experience
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
Education
Level 2 ICT Qualification -
Learn Direct
UKCollege & Secondary Education -
Poland
PolandSkills
- Office & Facilities Coordination
- Diary & Calendar Management
- Contractor & Compliance Administration (RAMS, permits)
- Front of House & Client Support
- Health & Safety Administration
- Document & Records Management
- Stakeholder Communication
- Microsoft Office (Word, Excel, Outlook)
- Schedule management
- Customer service
- Meeting organization
- Compliance documentation
- Team collaboration
- Task prioritisation
- Meeting coordination
- Prioritisation
- Workflow planning
- Administrative leadership
- Schedule planning
- Document control
- Documentation control
- Staff training
- Office management
- Administrative support
- Meeting organisation
Websites, Portfolios and Profiles
LinkedIn: https://www.linkedin.com/in/teresa-idec-wasalska-844677a1
Additional information
Highly organised and dependable, Strong attention to detail and accuracy, Professional and approachable communication style, Quick to learn new systems and procedures, Able to manage multiple priorities independently
References
Available on request
Hobbies and Interests
- Hiking and outdoor activities
- Visiting new places and travelling
- Dining and exploring different cuisines
- Playing guitar
- Photography
Languages
English
Upper Intermediate
B2
Polish
Advanced
C1
Timeline
Office Coordinator/Facilities Administrator
Rendall & Rittner
06.2021 - Current
Administrative Coordinator
Rendall & Rittner
08.2020 - 06.2021
Receptionist / Office Administrator
Travelex
08.2016 - 07.2020
Customer Service Assistant (Retail)
Phones4U | Warren James | John Lewis | Max Mara
01.2008 - 01.2016
Receptionist / Administrator
Young Bride & Groom
01.2005 - 01.2008
Level 2 ICT Qualification -
Learn Direct
College & Secondary Education -
Poland