TERESA IDEC-WASALSKA
Fulham,Londonderry
Summary
Highly professional Corporate Receptionist and Office Administrator with over 10 years of experience delivering exceptional front-of-house service and supporting smooth office operations in fast-paced environments. Experienced in managing busy reception areas, coordinating meetings, handling communications, and supporting facilities and administration functions. Known for a friendly, approachable manner, strong organisational skills, and the ability to remain calm and efficient under pressure. Highly professional Corporate Receptionist and Office Administrator with expertise in delivering exceptional front-of-house service and supporting office operations. Manages busy reception areas, coordinates meetings, and handles communications with a friendly, approachable manner. Maintains strong organisational skills and adapts efficiently to high-pressure environments.
Overview
21
21
years of professional experience
Work History
Front Desk Administrator /Concierge
Rendall & Rittner
Kensington
06.2021 - 05.2026
- Managed reception operations, ensuring a welcoming and organised environment.
- Provided professional front-of-house service as initial point of contact for residents, visitors, and contractors.
- Trained new staff in customer service protocols and reception duties, improving team performance.
- Coordinated diaries, meeting rooms, and daily office schedules for all staff.
- Acted as the first point of contact, handling enquiries in person, by phone, and via email in a timely and professional manner
- Coordinated daily facilities operations including contractor access, maintenance schedules, permits, and site logistics
- Managed visitor sign-in procedures, security protocols, and access control to ensure compliance and site safety
- Supported the coordination of meeting rooms, diaries, and internal schedules to optimise operational efficiency
- Liaised effectively with residents, suppliers, contractors, and property management teams to ensure smooth communication and service delivery
- Monitored and maintained communal and office areas to ensure high standards of presentation and functionality
- Assisted with incident reporting, issue resolution, and escalation where required to ensure prompt action and resolution
- Provided administrative support including document handling, record keeping, and compliance-related tasks
- Supported IT and building systems coordination by liaising with relevant departments to resolve technical or operational issues
Administrative Coordinator / Front Office Support
Cassio Metro Estate & Leisure Centre
Watford
08.2020 - 06.2021
- Managed reception, bookings, and customer enquiries to ensure smooth operations in a busy environment
- Supported daily office administration and operations to enhance overall workflow efficiency
- Coordinated contractors and resolved operational issues to maintain service continuity
- anaged daily office and front-of-house operations
- Coordinated diaries, meetings, appointments, and visitor management ■ Handled incoming calls, emails, and office correspondence professionally
- Acted as main contact for residents, contractors, suppliers, and management
- Organised meetings, maintenance schedules, and contractor visits
- Supported onboarding and administration for new staff
- Maintained confidential records, compliance documents, and reports
- Coordinated with IT support to resolve technical issues
- Ensured a professional, organised, and welcoming office environment
- Organised and updated records, logs, and reports for efficient information retrieval
Corporate Receptionist / Office Administrator
Travelex Global Support Centre
Kensington
08.2016 - 07.2020
- Managed corporate reception and visitor systems
- Coordinated meetings, calendars, and office logistics
- Organised catering, travel, and internal events
- Managed high volumes of calls and emails to ensure efficient communication and support for staff and visitors.
- Maintained document systems and office supplies
- Oversaw clerical tasks, including copying, faxing, and file management, to maintain seamless office operations.
- Used Microsoft Office to track information, update records and write correspondence.
- Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.
- Organised and updated master calendar of appointments, meetings and events.
- Processed incoming and outgoing mail and correspondence daily to facilitate timely communication and logistics.
Front Desk / Customer Service Advisor (Retail)
Phones4U | Warren James | John Lewis | Max Mara
Watford
01.2008 - 01.2016
- Delivered high-quality customer service in fast-paced environments
- Resolved customer queries and transactions efficiently to ensure smooth service experience
- Managed complaints calmly and professionally, delivering effective solutions to maintain customer satisfaction.
- Cultivated strong communication and interpersonal skills to enhance customer interactions
Front Desk Receptionist / Administrator
Young Bride & Groom
Watford
01.2005 - 01.2008
- Coordinated front desk operations, appointments, and customer records to ensure seamless service delivery
- Processed booking reservations via phone, email, and in-person, maintaining high accuracy and attention to detail for optimal guest experience
- Addressed guest complaints with empathy, providing practical solutions to improve overall satisfaction
- Updated guest records and reservation systems with accuracy, safeguarding personal information.
- Provided administrative support to ensure smooth daily operations
- Managed inventory of front desk supplies and placed orders to avoid shortages.
- Used Microsoft Office to track information, update records and write correspondence.
Education
Level 2 ICT Qualification - Microsoft Office & IT Systems
LearnDirect
UKSecondary & College Education -
Poland
PolandSkills
- Corporate Reception & Front of House
- Office Administration & Coordination
- Diary and Meeting Management
- Client and Visitor Experience
- Facilities & Contractor Coordination
- Call & Email Management
- Microsoft Office (Outlook, Word, Excel)
- Organisation & Multitasking
- Professional Communication
Websites, Portfolios and Profiles
linkedin.com/in/teresa-idec-wasalska-844677a1
Additional information
Strong working knowledge of Microsoft Office (Outlook, Word, Excel), Experienced in corporate and client-facing environments, Professional, reliable, and well-presented, Excellent communication and organisational skills
Hobbies and Interests
- Travelling
- Dining
- Photography
- Organising events
Languages
English
Advanced
C1
Polish
Proficient
C2
Timeline
Front Desk Administrator /Concierge
Rendall & Rittner
06.2021 - 05.2026
Administrative Coordinator / Front Office Support
Cassio Metro Estate & Leisure Centre
08.2020 - 06.2021
Corporate Receptionist / Office Administrator
Travelex Global Support Centre
08.2016 - 07.2020
Front Desk / Customer Service Advisor (Retail)
Phones4U | Warren James | John Lewis | Max Mara
01.2008 - 01.2016
Front Desk Receptionist / Administrator
Young Bride & Groom
01.2005 - 01.2008
Level 2 ICT Qualification - Microsoft Office & IT Systems
LearnDirect
Secondary & College Education -
Poland