- I running, and have taken part in 4 marathons & multiple half's raising in excess of £10k for charity
- I volunteer for my local litter picking group
- I am a committee member of my local bowls club
Teresa Davis
Stanwell,Surrey
Summary
Experienced Credit Controller specialised in Airfreight and client accreditation across domestic and international markets. Managed over 750 live accounts with a ledger value of approximately £2 million, delivering financial oversight and support to diverse clients, including churches and multimillion-pound companies. Contributed to health and wellbeing initiatives, served as a first aider, and engaged in volunteer activities.
Overview
32
32
years of professional experience
Work History
Credit Controller
Toshiba TEC UK Imaging Systems Ltd
01.2023 - 07.2026
- Implemented effective credit control procedures, minimising financial risk to the company.
- Monitored debtor balances to identify and address overdue accounts proactively.
- Managed overdue account payments through regular email and telephone communication with customers, facilitating timely resolutions.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Collaborated with a team of 3 to manage approximately 1500 accounts, conducting weekly, monthly, and quarterly follow-ups to ensure timely payments.
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
- Resolved account issues promptly and professionally during telephone credit collections, enhancing customer satisfaction.
- Contacted customers to remind them of upcoming payment deadlines ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.
- Assessed new credit requests for eligibility and risk, verifying eligibility and capability to understand credit position of clients.
- Collaborated with sales team to address credit-related inquiries and customer service teams to resolve credit issues swiftly.
- Processed Bank and credit Payments and adjusted accounts accordingly, maintaining precise financial records.
- Managed the monthly Direct Debit run, from running the up to date report to checking invoices are valid to be taken and contacting customers where payments failed.
Credit Controller
United Kingdom Accreditation Service (UKAS)
05.2018 - 01.2023
- Followed up daily on outstanding debts by telephone and email
- Reviewed and processed credit application forms, establishing credit limits based on risk assessment
- Ran twice daily bank statements and allocated to accounts accordingly to keep accounts up to date
- Collaborated with a team of 2 credit controllers to support credit and invoicing processes
- Built strong relationships with senior management to facilitate effective credit management
- Reviewed daily monitoring lists from credit checking agencies to identify potential risks
- Ensured that all documents and paperwork provided were promptly and accurately filed
Credit Controller
Davies Turner Aircargo Ltd
07.1998 - 05.2018
- Maintained the 60+ debt at under 0.5% consistently.
- Oversaw management of over 1000 client ledger accounts, ensuring accurate record-keeping and timely updates.
- Maintained regular email and telephone communication with customers to effectively manage overdue account payments and facilitate timely resolutions.
- Prepared letters for overdue accounts and escalated aged accounts for legal action to ensure recovery of outstanding debts.
- Ensured cash collection processes were followed
- running the bank statement several times a day, allocating payments and advising operations of payments coming in where accounts were on credit hold
- Supervised 2 credit controllers and 1 sales ledger clerk as credit control supervisor, managing 3 additional accounts staff in manager's absence to ensure seamless operations.
- Ensured accuracy of client records by regularly updating information and verifying data integrity.
Credit Controller
Wilson and Company Limited
02.1997 - 07.1998
- Executed responsibilities aligning with recent roles
- Monitored debtor balances to identify and address overdue accounts proactively.
- Updated customer accounts and processed payments.
- Prepared monthly reports on account receivables and aged debt for senior management review.
Junior Accounts Assistant
Concordia International Ltd
01.1995 - 02.1997
- Reconciling accounts for the AP payment run
- Reconciling the ledgers against the statements manually to ensure they matched
- Processed manual statements and recorded entries in a manual ledger
- Managed a small ledger as part of initial office experience
- Organised and filed documents systematically in designated folders.
- Supported office operations through various administrative tasks.
Education
GCSEs -
Spelthorne College
Ashford, SRY01-1993
GCSEs -
St Paul's RC School
Sunbury-on-Thames, SRY01-1992
Skills
- Credit risk assessment
- Customer credit checks
- Account reconciliation
- Telephone collections management
- Customer account management
- Intermediate Excel skills
- Effective communication
- Written communication
- Time management
- Calm under pressure
- Relationship building
Interests
Timeline
Credit Controller
Toshiba TEC UK Imaging Systems Ltd
01.2023 - 07.2026
Credit Controller
United Kingdom Accreditation Service (UKAS)
05.2018 - 01.2023
Credit Controller
Davies Turner Aircargo Ltd
07.1998 - 05.2018
Credit Controller
Wilson and Company Limited
02.1997 - 07.1998
Junior Accounts Assistant
Concordia International Ltd
01.1995 - 02.1997
GCSEs -
Spelthorne College
GCSEs -
St Paul's RC School