TERESA CLARE DYER
Birstall,Leicester
Summary
Results-driven professional with strong customer service orientation and a proven ability to work effectively both independently and collaboratively. Demonstrates patience, politeness, and a caring approach in all interactions. Consistently achieves high levels of customer satisfaction through attentive service and problem-solving skills.
Overview
37
37
years of professional experience
Work history
Shop Support Administration
John Lewis & Partners
Leicester
01.2025 - Current
- Supporting the administration team by demonstrating respect and willingness to help.
- Arranging partners breaks on each floor and producing the daily duty rota using the labour model scheduling tool.
- Performing daily fire checks and maintaining shop floor VOCOVO headsets.
- Reporting partner device faults, PED (PIN entry device) checks, pairing them together and performing software updates.
- Emails and submitting daily sales figures.
- Holding recruitment assessments for 10-15 people.
- Daily contact with branch partners to assist with queries.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Selling Assistant
John Lewis
Leicester
09.2009 - 12.2024
- Utilised POS systems proficiently, facilitating quick transaction processing and less waiting time for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Built lasting relationships with clients through customer service interactions.
- Performed administrative duties as required including coordinating customer deliveries.
- Delivered high quality customer service under pressure during peak hours or sale periods reinforcing brand reputation.
Administrative Assistant
Excel Recruitment
Leicester
02.2007 - 11.2007
- Recorded weekly hours for temporary employees into the system.
- Responded to calls and welcomed members of the public, providing assistance with enquiries.
- Managed sensitive information with discretion, ensuring confidentiality was maintained at all times.
Business Travel Consultant
HOGG ROBINSON BTI UK
04.2001 - 06.2006
- Providing travel itineraries for important clients which includes booking and processing mainly air travel, UK and overseas hotel bookings, eurostar and continental rail.
- Offering sound travel advice with a professional telephone manner to complete travel arrangements required.
Accountants Assistant / Office Administration
Geary’s Bakeries - Leicester
Leicester
11.1994 - 10.2000
- Duties included taking orders over the telephone and inputting into computer, reception duties, dealing with customer queries and complaints, office administration and dealing with the daily banking and accounts.
- Progression to Telesales Manageress then Accountants Assistant.
Overlocker
William Baker Ltd – Leicester
Leicester
10.1991 - 10.1994
- Making up of garments on an industrial machine.
Temp Catering Assistant
Land Registry – Leicester
Leicester
06.1991 - 10.1991
- Preparing food and dealing with customers.
Telesales
Montpellier Kitchens – Leicester
Leicester
11.1990 - 04.1991
- Dealing with customers on the telephone.
Counter Assistant
Bakers Oven – Leicester
Leicester
02.1990 - 10.1990
- Serving the public and preparing foods.
Till Assistant
Marks & Spencer – Leicester
Leicester
05.1989 - 02.1990
- Dealing with the public and all monetary aspects.
Education
International Diploma - Travel & Tourism
Hove College of Business & Travel Studies
10 2000 - 4 2001
undefined
Wigston College of Further Education
Leicester 9 1990 - 6 1991
BTEC First Diploma - Business and Finance
Charles Keene College of Further Education
Leicester 9 1989 - 6 1990
undefined
New Parks Community College
1 1987 - 6 1989
Affiliations
- I enjoy gardening and watching films. I also love to collect antique glassware and china from charity shops and antique fairs.
References
References available upon request.
Timeline
Shop Support Administration
John Lewis & Partners
01.2025 - Current
Selling Assistant
John Lewis
09.2009 - 12.2024
Administrative Assistant
Excel Recruitment
02.2007 - 11.2007
Business Travel Consultant
HOGG ROBINSON BTI UK
04.2001 - 06.2006
Accountants Assistant / Office Administration
Geary’s Bakeries - Leicester
11.1994 - 10.2000
Overlocker
William Baker Ltd – Leicester
10.1991 - 10.1994
Temp Catering Assistant
Land Registry – Leicester
06.1991 - 10.1991
Telesales
Montpellier Kitchens – Leicester
11.1990 - 04.1991
Counter Assistant
Bakers Oven – Leicester
02.1990 - 10.1990
Till Assistant
Marks & Spencer – Leicester
05.1989 - 02.1990
International Diploma - Travel & Tourism
Hove College of Business & Travel Studies
10 2000 - 4 2001
undefined
Wigston College of Further Education
9 1990 - 6 1991
BTEC First Diploma - Business and Finance
Charles Keene College of Further Education
9 1989 - 6 1990
undefined
New Parks Community College
1 1987 - 6 1989