Teresa Cawley
WORCESTER,United Kingdom
Summary
Dedicated professional with a strong focus on customer satisfaction and effective communication skills. Demonstrates expertise in food safety compliance and risk management analysis, ensuring operational excellence. Proficient in Microsoft Office, showcasing self-motivation and collaborative teamwork to achieve organisational goals. Aspires to leverage time management expertise in a dynamic environment to drive success.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Assistant Manager
Greene King - Chef & Brewer
Worcester, Worcestershire
10.2021 - Current
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Ensured compliance to health and safety regulations for safe dining environment.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Coordinated events and parties to increase restaurant revenue.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Trained new team members, enhanced service quality.
- Increased table turnover rate with efficient floor management.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Implemented new menus, improved dining experience.
- Managed daily operations for smooth restaurant functioning.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Completed accurate end-of-day financial routines for cash and card transactions.
Assistant Manager
Greene king - Chef & Brewer
Worcester, Worcestershire
08.2019 - 10.2021
General Manager
Greene king - Farmhouse Inns
Gloucester, Gloucestershire
04.2019 - 08.2019
Assistant Manager
Greeneking - Farmhouse Innns
Worcester, Worcestershire
09.2017 - 04.2019
Education
GCSEs -
Ralph Gardner High School
North Shields, North TynesideNVQ Level 3 -
Lifetime Apprenticeship
Worcester, WorcestershireSkills
Effective communication skills
Customer satisfaction focus
Food safety compliance
Microsoft Office proficiency
Self-motivation
Collaborative teamwork
Time management expertise
Risk management analysis
Certification
Personal License
Timeline
Assistant Manager
Greene King - Chef & Brewer
10.2021 - Current
Assistant Manager
Greene king - Chef & Brewer
08.2019 - 10.2021
General Manager
Greene king - Farmhouse Inns
04.2019 - 08.2019
Assistant Manager
Greeneking - Farmhouse Innns
09.2017 - 04.2019
GCSEs -
Ralph Gardner High School
NVQ Level 3 -
Lifetime Apprenticeship
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