Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

teresa Butterworth

Plymouth,Devon

Summary

Welcomes visitors and manages first impressions that support a professional and organised reception service. Handles calls, enquiries and visitor logs with accuracy, ensuring clear communication and safe access control. Delivers courteous support to clients and staff that maintains trust and a positive business image. Supports daily office administration by managing correspondence, updating records and preparing documents with care. Uses Microsoft Office and online systems to capture data, track information and keep processes running smoothly. Coordinates parcels, forms and reception materials to maintain a well-organised workplace. Builds a dependable reception service through polite communication, discreet handling of confidential information and consistent attention to detail. Trains new reception staff and works closely with colleagues to maintain service standards and support team routines. Contributes to a tidy, welcoming environment that reflects well on the organisation. Customer-focused professional with strong communication and organisational skills. Experienced in managing front desk operations, handling calls, and providing exceptional service to visitors and clients. Proficient in using office software and maintaining welcoming environment. Experienced in managing front desk operations, greeting visitors, and handling multi-line phone systems. Ensuring smooth daily office functions by coordinating meetings, managing schedules, and providing top-notch customer service. Reliable in maintaining friendly and welcoming environment for clients and colleagues alike. Enthusiastic professional with knack for creating welcoming environments and ensuring smooth operations. Strong communication and organisational skills, paired with friendly and approachable demeanour. Proven ability to handle multiple tasks efficiently while maintaining positive attitude. Skilled in customer service, problem-solving, and adapting to new challenges quickly. Organised office professional knowledgeable about reception work. Smoothly manages correspondence, mail and guests to support office efficiency. Reliable under pressure in high tempo environment leveraging articulate communication skills with people of diverse backgrounds. Talented Receptionist driven to improve productivity and customer relations with attention to detail and professional demeanour. Goal-driven Receptionist with strong background in managing busy reception areas and multi-line telephone systems. Security-conscious with a flexible and resourceful approach. Versatile Receptionist bringing valuable experience in administrative roles for healthcare-related organisations. Possesses uncompromising work ethic and excellent understanding of task prioritisation. Takes on multiple simultaneous tasks with outstanding time-management, organisational abilities and resourceful approach. Hardworking, familiar with multi-line telephone systems and multiple communications tools. Passionate about business success and successful at supporting all staff and customer needs. Experienced and expert administrative team member. Offers wealth of clerical and customer service experience paired with self-motivation and critical thinking skills to independently handle daily needs. Flexes easily between changing demands and adapts to new processes and procedures.

Overview

2026
2026
years of professional experience

Work History

Receptionist

UHP plymouth
Plymouth, Devon
01.2008 - 01.2026
  • Welcomed guests and clients in friendly, positive manner.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Maintained clean and orderly reception area to impress and welcome visitors.
  • Greeted visitors warmly, providing a professional first impression of the organisation.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Carried out basic day-to-day administrative tasks to support staff needs.
  • Responded to enquiries from clients, vendors and members of public.
  • Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
  • Responded to email inquiries promptly, delivering clear and concise information to address queries.
  • Cleaned reception area regularly to maintain professional appearance.
  • Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
  • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
  • Handled confidential documents with discretion, following data protection guidelines to safeguard information.
  • Kept reception well-stocked with reading materials, informational pamphlets and important forms.
  • Used Microsoft Office to track information, update records and write correspondence.
  • Collaborated effectively with customers and staff to maintain smooth-running company operations.
  • Trained new reception staff, sharing best practices and company policies to maintain service standards.
  • Captured and processed client information, entering data into online systems for wider company use.
  • Provided administrative support to various departments, aiding in document preparation and filing tasks.
  • Organised smooth flow of incoming and outgoing parcels and communication.
  • Updated visitor logs and security badges accurately, adhering to security protocols to ensure safety.

Administrative Assistant

UHP plymouth

Education

GCSEs - english

school
Plymouth, PLY

GCSEs - math

school
Plymouth, PLY

school
Plymouth, PLY

Skills

  • Customer service
  • Client relations
  • Administrative support
  • Office coordination

Interests

  • enjoy reading spending time with my family travelling to different countries

Timeline

Receptionist

UHP plymouth
01.2008 - 01.2026

Administrative Assistant

UHP plymouth

GCSEs - english

school

GCSEs - math

school

school
teresa Butterworth