Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terence Smith

Dartford,Kent

Summary

I am a committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. I lead projects, company operations and business growth.

As Senior Housing Scheme & Finance Officer I have a strong history of leading high-performance teams to meet or exceed objectives.

I am a dedicated and hardworking Officer with internal drive to deliver excellence., a tactical team builder with strong background in training and team development.

I have over 18 years of experience and a demonstrated history of meeting company goals and promoting best practices. I thrive under pressure and adapt to challenges with ingenuity and resilience.

I have secured team success through hard work, attention to detail and excellent organisation skills and manage multiple priorities with positive attitude. I am willing to take on greater responsibilities to meet team goals.

I am enthusiastic with a knowledge of resolving customer problems and work to increase success through effective work strategies and customer service.

I am a Loyal employee with solid understanding of training and mentoring employees and a dedicated team player.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Housing Scheme & Finance Officer

Dartford Borough Council
Dartford, Kent
10.2005 - Current
  • To contribute towards the delivery of a high quality intensive housing management service for the more vulnerable tenants living in the Council’s housing schemes for older people.
  • To effectively manage a team of 9 x remote working Housing Scheme Officers, monitoring the workloads and ensuring cases are dealt with within time frames, and following appropriate policies.
  • To ensure that targets for safeguarding individuals are met.
  • To chair Panel meetings assessing the suitability of applicants for scheme housing in accordance with the Housing Benefit age related rules and the Council’s Allocation Policy.
  • To work in conjunction with the Housing Scheme Officers, other housing staff and external agencies including the Police, Environmental Health, mental health services and social services on complex cases which require more intensive support and planning for a successful outcome.
  • To seek to improve the wellbeing of vulnerable Council tenants whilst promoting social inclusion. To ensure additional housing related or other appropriate support is made available for residents with a variety of special needs including dementia, mental health issues and learning disabilities.
  • To be first response for the day to day management of operational issues arising out of the housing scheme &finance team. To performance manage the OOH call handling contract and to plan and coordinate the out of hours standby officer rota.
  • Managed multiple rental properties with outstanding planning and organisation.
  • Managed allocations and voids process to meet organisational targets and service users needs.
  • Liaised with neighbourhood nuisance team to minimise and resolve reported issues quickly.
  • Negotiated prices with contractors for cost-effective maintenance provisions.
  • Communicated terms and conditions to prospective buyers or tenants.
  • Responded to emergency call-outs and implemented required repairs, maintaining tenant satisfaction and property safety.
  • Performed internal audits for data protection, risk management and health and safety.
  • Processed new tenancy applications quickly to minimise payment disruptions between lettings.
  • Managed customer relationships to achieve high satisfaction rate.
  • Advised customer on tenancy agreements.
  • Promptly addressed unacceptable tenant behaviour to ensure smooth housing operations.
  • Conducted housing inspections to determine cleaning and maintenance needs.
  • Built and sustained strong working relationships with local authorities, community groups and housing charities to successfully improve the reputation of provision.
  • Developed and implemented policies to help minimise rent arrears.
  • Oversaw building maintenance and tenant repairs, logging repair requirements digitally to ensure rapid follow-up.
  • Consistently arrived at work on time and ready to start immediately.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • To procure various contracts including the Council’s OOH service, telecare equipment maintenance, call monitoring and any other ad-hoc contracts which may be required

Education

Certificate in Management Studies - Management

University of Leicester
Leicester
/2017 -

O'levels -

Orpington College of Further Education
Orpington, Bromley

Skills

  • Engaging leadership style
  • Communication skills
  • Problem-solving
  • Leadership
  • Business development
  • Customer service
  • Time management

Certification

Certificate in Management studies Leicester University 2017


AAT (Association of Accounting Technicians) level 2

Timeline

Senior Housing Scheme & Finance Officer

Dartford Borough Council
10.2005 - Current

Certificate in Management Studies - Management

University of Leicester
/2017 -

O'levels -

Orpington College of Further Education

Similar Profiles

CREATE PROFILE
Terence Smith