Terence Downs
HR Burch Recruitment
Bracknell,West Berkshire
15
years of professional experience
Results-driven Fleet Manager Assistant experienced in business administration and process improvement. Enhanced operational efficiency by implementing new scheduling systems that reduced downtime and increased fleet availability. Focused on leveraging expertise in emissions standards training to promote sustainable business practices.
Work history
Fleet manager assistant
8 Years- Managed driver performance and scheduling to optimise fleet operations
- Analyzed data and telematics for fleet efficiency
- Reduced downtime and improved uptime through proactive repair planning with garages.
- Improved vehicle availability by maintaining disciplined lifecycle processes for all assets.
- Strengthened compliance outcomes by enforcing safety checks across vehicle inspections.
- Developed plans to minimise fleet operational delays
- Tracked and assessed fleet operating costs to identify savings opportunities
- Supervised team to achieve performance goals
- Coordinated budgeting processes with garages to align costs with operational needs
- Reviewed and analysed driver behaviour for safety
- Utilised data insights to enhance daily team tasks
- Handled insurance claims and policies
First line support agent
1 Year- Diagnosed issues by listening to client concerns and outlining clear next steps for resolution.
- Maintained customer communication channels, facilitating quicker and more accurate query resolutions.
- Completed service requests within promised timeframes, enhancing customer trust and satisfaction.
- Led team support by addressing challenges and coordinating immediate fixes.
- Conducted diagnostic tests on hardware to identify performance issues. on hardware components to extend equipment service life.
Retail manager
6 Years 8 Months- Optimised store productivity by managing personnel and fostering team motivation.
- Enhanced customer satisfaction through targeted staff training programmes.
- Delivered service standards by promoting team collaboration and commitment.
- Managed inventory to support smoother daily store operations.
- Oversaw recruitment processes to hire suitable retail talent.
- Conducted regular performance reviews to build continuous improvement culture.
- Executed promotional activities to elevate brand visibility on shop floor.
- Monitored competitors closely to guide pricing and marketing decisions.
- Maintained health and safety standards for a safer shopping environment.
Education
NVQ Level 1 - Electrical Course
NVQ Level 2 - Information and Technology
Skills
Fleet coordination
Fleet cost management
Fleet budgeting
Route planning expertise
Budget forecasting
Process improvement
Compliance management
Vehicle maintenance
Time optimisation
Time management mastery
Business administration expertise
Customer service excellence
Team leadership
Sustainability practices
Product knowledge
Timeline
Fleet manager assistant
HR Burch Recruitment
2018.11 - CurrentRead More
First line support agent
Fujitsu Services
2017.11 - 2018.11Read More
Retail manager
Virtual Games
2012.03 - 2018.11Read More
Bracknell and Wokingham College
NVQ Level 2 from Information and Technology
07/2001 - 03/2022Read More
Bracknell and Wokingham
NVQ Level 1 from Electrical Course
03/2004 - 03/2005Read More