Terence Casey
Edinburgh
Summary
Experienced Property and Housing Manager with over 25 years of expertise in Defence Infrastructure Organisation (DIO), MOD Service Family Accommodation, property maintenance, contract management, voids, repairs, compliance and customer service. Extensive knowledge of MOD Housing contracts, including the National Housing Prime (NHP) and NGEC contracts. Proven leadership experience managing multidisciplinary teams, contractors and stakeholder relationships while ensuring compliance with health and safety legislation and contractual standards. A confident and pragmatic manager with excellent communication skills, strong problem-solving ability and a track record of delivering operational improvements and high levels of customer satisfaction.
Overview
30
30
years of professional experience
Work History
Void Manager
2024.07 - 2026.06
- Managed void properties from move-out through to successful reoccupation.
- Planned and coordinated repairs with in-house teams and subcontractors.
- Conducted inspections to ensure quality standards and contractual compliance.
- Managed temporary works permits and monitored site health and safety.
- Liaised with clients, Housing Officers and landlord representatives to resolve defects and ensure timely delivery.
Local Client Account Manager – Central Scotland
2022.01 - 2024.06
- Managed over 2,000 Service Family Accommodation properties.
- Led a team of three Client Customer Experience Officers.
- Managed statutory maintenance, planned works, response repairs and void programs.
- Built strong relationships with Chain of Command, DIO, Pinnacle and supply chain partners.
- Investigated complaints and implemented practical solutions.
- Conducted compliance and assurance inspections.
- Ensured Health & Safety compliance across the estate.
NHP Delivery Manager – Central Scotland
2015.01 - 2022.01
- Managed over 1,000 Service Family Accommodation properties.
- Supervised Accommodation Officers delivering repairs and maintenance services.
- Managed contract performance and quality assurance.
- Led stakeholder engagement with DIO, Welfare Officers and Military Chain of Command.
- Monitored contractor performance and Health & Safety compliance.
Housing Estate Officer
2014.01 - 2015.01
- Monitored contractor performance across 1,600 military properties.
- Conducted work-in-progress, retrospective and void inspections.
- Processed PFI invoices and Housing Officer for PFI properties (116).
- Reported compliance findings to senior management.
DIO Technical Officer (SFA Estate Manager)
2012.01 - 2014.01
- Managed housing maintenance contracts at RAF Leuchars.
- Oversaw statutory maintenance, repairs and project delivery.
- Conducted project inspections and CDM compliance checks.
- Investigated complaints and managed contractor performance.
- Reviewed project costs ensuring value for money.
Assistant Finance Manager (AP/AR Supervisor)
2010.01 - 2011.01
- Managed Accounts Payable (£429m annually) and Accounts Receivable (£32m annually).
- Supervised five finance staff.
- Produced KPI reports and performance analysis.
- Ensured financial accuracy and compliance.
Housing Information Officer
2009.01 - 2010.01
- Managed Service Family Accommodation allocations across Scotland and Northern Ireland.
- Coordinated housing appointments and customer enquiries.
- Managed voids, occupancy changes and financial reconciliations.
Housing Officer
2007.01 - 2009.01
- Managed move-ins and move-outs for Service Family Accommodation.
- Conducted property inspections and damage assessments.
- Coordinated repairs to meet re-let standards.
- Delivered excellent customer service to military families.
Area Finance Officer → Regional Finance Manager (Scotland)
1996.01 - 2007.01
- Managed regional housing finance.
- Produced financial forecasts and accruals.
- Managed contract payments and debt recovery.
- Monitored project expenditure and provided financial reporting.
Education
National Certificate - Business Administration
Stevenson College
1993-01
Skills
- Property & Estate Management
- Void Property Management
- Contract & Performance Management and Monitoring
- Repairs & Maintenance
- Health & Safety Compliance
- Risk Assessment & RAMS
- Stakeholder Management and Customer Relationship Management
- Team Leadership
- Budget & Financial Management
- Complaint Resolution
- Quality Assurance
Custom
- Site Supervisor Safety Training, IOSH – Managing safety
- Health & Safety at Work, Fire Safety, Asbestos Awareness
- Managing Asbestos Risk
- Risk Awareness & Business Continuity
- Customer Care, Managing Customer Expectations
- Telephone Techniques
Timeline
Void Manager
2024.07 - 2026.06
Local Client Account Manager – Central Scotland
2022.01 - 2024.06
NHP Delivery Manager – Central Scotland
2015.01 - 2022.01
Housing Estate Officer
2014.01 - 2015.01
DIO Technical Officer (SFA Estate Manager)
2012.01 - 2014.01
Assistant Finance Manager (AP/AR Supervisor)
2010.01 - 2011.01
Housing Information Officer
2009.01 - 2010.01
Housing Officer
2007.01 - 2009.01
Area Finance Officer → Regional Finance Manager (Scotland)
1996.01 - 2007.01
National Certificate - Business Administration
Stevenson College