Passionate Venue Manager with experience in programming and team management. Independent problem-solver focused on customer service and venue development. Works well in a dynamic atmosphere delivering events as well as planning and developing events in the office.
Overview
27
27
years of professional experience
Work history
Venue Manager
Lancaster City Council, The Platform
Morecambe
06.2022 - Current
Contracted and programmed events through various means including guarantees, hires and split deals.
Dealt with agents regarding all aspects of performance booking.
Created venue layouts that maximise space and increase profits.
The sole holder of the entertainment license for the platform.
Developed safe practices through risk assessment
Recruited and trained staff to achieve high-performing, focused events officers.
Managed a team of events staff, including a box office manager, bar manager and technical manager.
Marketed venue services and events to increase business awareness and build attendance figures.
Met licensing and statutory requirements for compliant events and performances.
Fostered relationships with local and national vendors to support favourable pricing and delivery options.
Developed strategies to increase profits and cost savings.
Created and presented accurate, detailed financial forecasts.
Coordinated accounting and budget operations to achieve financial objectives.
Applied for and received Arts Council funding for a grassroots music project (£32k) The first external funding for the venue in its 25 year history of operating.
Wrote and implemented a full venue access policy in partnership with Attitude is Everything.
Re-wrote all terms and conditions related to terms of sale, contracts and hire agreements.
Outdoor Maintenance Officer
Carnforth Town Council
Carnforth, Lancashire
08.2019 - 11.2022
Developed and implemented an annual planting strategy to work around the towns events calendar
Maintained all outdoor equipment
Installed bus shelters
Installed and repaired benches.
Took an active role in managing outdoor events
Events officer
Lancaster City Council, The Platform
Morecambe
04.2012 - 06.2022
Developed a strong bar and catering offer for the venue.
Managed the bar team
Managed stock over two busy bars
Managed a box office system (CRM)
Developed marketing strategies with LCC Marketing team
Coordinated logistics for large- and small-scale events to facilitate seamless execution.
Managed small to large-scale events from initial planning to successful completion.
Zone controller for Vintage by the Sea and other festivals
Tested fire and security alarms regularly to maintain guest, staff and establishment safety.
Facilities support officer
Lancaster City Council
Lancaster, Lancashire
03.2012 - 04.2015
Keyholder for Lancaster City Councils municipal buildings, including both town halls, The storey institute and City Lab.
On call response to out of hours issues
Managed events in municipal buildings.
Maintained safety equipment
Reported safety and maintenance issues and liaised with contractors.
Supported other departments in delivery of civic services and events.
Market attendant
Lancaster City Council
Lancaster, Lancashire
10.2010 - 03.2012
On site attendant at Lancaster and Morecambe Markets.
Supported market traders with operation of their businesses.
enforce heath and safety rules with traders to ensure a safe building for staff and customers.
maintenance duties on equipment and building fabric.
Test Fire and intruder alarms weekly.
Landscape gardener
Self employed
Lancaster, Lancashire
04.2004 - 03.2012
Fully designed and build gardens and patios to customer requirements.
Operated ride-on mowers, trimmers and leaf blowers.
Scheduled daily, weekly and seasonal gardening tasks to organise workload.
Created irrigation and drainage systems for optimised planting conditions.
Mowed and trimmed lawns for well-manicured garden presentation.
Managed outdoor spaces, ensuring thorough maintenance, upkeep and preservation.
Used wide range of hand tools, horticultural machinery and powered hand tools.
Built gazebos, fencing and decking.
Bar and Catering
Various
Various
03.1997 - 03.2008
Worked in many catering establishments and bars part time including:
John O' Gaunt
Ring O Bells
Sultan of Lancaster Cafe
Ashton Hall Golf Club
Silver service (agency)
Delicatessen shop manager
Niche Deli and Cafe
Lancaster, Lancashire
04.2003 - 02.2004
Managed stock and staff at a busy town centre delicatessen
Landscape gardener
Willows Landscapes
Lancaster, Lancashire
03.2002 - 03.2003
All aspects of landscape gardening work
Skills
Contract negotiations and administration
Catering coordination
Business management
Event management
Cost estimating
Account management
Hospitality
Event calendar management
Team building
Problem-solving
Leadership
Knowledge of Excel
Social media marketing
Programme development
Communication skills
Training
Training obtained within my current role:
GDPR Training
First Aid Training
Tallescope Certification
Traffic Control Officer (Lancashire Constabulary)
Safeguarding vulnerable adults
Safeguarding children
PCI DSS Taking card payments securely
Fire Warden training
Equality and Diversity
Microsoft Excel Intermediate
Legionella awareness
Management toolkit (current training)
Affiliations
Trustee and Treasurer of Lancaster City Brass band.