Terayah Latty
Business Analyst
London
Summary
A results-oriented professional with a solid background in business analysis, passionate about making processes work better and more efficiently. With experience in gathering requirements, identifying areas for improvement, and collaborating with teams to implement meaningful changes, I enjoy finding solutions that drive real results. I’m looking for a new role where I can continue applying my analytical skills to help streamline workflows, enhance operations, and make a positive impact on the organisation’s success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Support Analyst
CBRE/Citibank Contract - Kingdom Cleaning
03.2024 - Current
- Providing first-level support for the facilities management helpdesk (REALM), analyzing incoming requests, categorizing issues, and ensuring prompt resolution through efficient resource allocation.
- Developing and maintaining data tracking systems for helpdesk requests, generating monthly reports to identify common issues and trends, supporting strategic planning and resource allocation.
- Identifying and implementing process improvements in stock management and supplier coordination.
- Resolving staff queries, identifying recurring issues to improve internal communication and employee satisfaction.
- Engaged with internal stakeholders and subcontractors to assess service levels and implemented data-driven changes that aligned with client expectations and operational standards.
Business Analyst
Robson Moore
08.2023 - 03.2024
- Collaborated with stakeholders and project managers to gather and elicit requirements, ensuring alignment with business goals for CRM implementation.
- Developed a business case analysing various CRMs, presenting recommendations based on ROI and functionality.
- Mapped “as-is” sales process using swimlane diagrams to identify inefficiencies and opportunities for improvement and created a “to-be” operating model with UML
- Drafted Agile user stories and acceptance criteria to capture essential CRM features and ensure stakeholder needs were met.
Junior Business Analyst
Hampton Cross
05.2022 - 08.2023
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Conducted an in-depth audit of the invoice processing workflow, mapping procedures with Lucidchart to visually identify bottlenecks and inefficiencies.
- Identified delays in the approval process, pinpointing bottlenecks that extended payment timelines by 3 days, impacting cash flow.
- Proposed targeted process improvements, reducing error rates by 20% and streamlining the approval workflow for faster processing.
Project Management Assistant
Currys
09.2020 - 05.2022
- Supported Project Managers with scheduling, task assignments, and progress monitoring for on-time deliveries.
- Assisted in developing comprehensive project plans, resulting in timely project completion and stakeholder satisfaction.
- Collaborated on change management efforts by identifying impacts on current processes or systems due to modifications or enhancements.
Project Management Intern
Currys
09.2019 - 09.2020
- Gathered detailed requirements from clients to better understand their needs and expectations for each project.
- Worked with senior project managers to assist with day-to-day functions.
- Gained exposure to various phases of the project management process while working closely with experienced professionals in the field.
- Increased project efficiency by streamlining processes and implementing best practices.
Education
Bachelor of Arts - Criminology and Criminal Justice with Psychology
De Montfort University
Leicester 09.2016 - 6 2019
A-Levels - Communication and Culture (A), Psychology (B), Sociology (B), Spanish (C)
Leyton Sixth Form College
09.2014 - 6 2016
GCSEs - English Literature (A), English Language (B), Science (B), Additional Science (B), Maths (B), Statistics (B), Drama (B), Spanish (B), BTEC Health and Social Care L2 (Distinction)
Walthamstow Academy
09.2009 - 6 2014
Skills
Business Process Improvement
Problem Solving
Adaptability
Critical Thinking
Project Management
User Stories
Use Cases
Stakeholder Management
Gap analysis
Requirements Gathering
Requirements Elicitation
Workshop Facilitation
Process Mapping
Applications
Visio
Lucidchart
Jira
Confluence
SQL
Balsamiq
Certification
Foundation Certificate in Business Analysis
References
Available upon request.
Timeline
Foundation Certificate in Business Analysis
11-2024
Business Support Analyst
CBRE/Citibank Contract - Kingdom Cleaning
03.2024 - Current
Business Analyst
Robson Moore
08.2023 - 03.2024
Junior Business Analyst
Hampton Cross
05.2022 - 08.2023
Project Management Assistant
Currys
09.2020 - 05.2022
Project Management Intern
Currys
09.2019 - 09.2020
Bachelor of Arts - Criminology and Criminal Justice with Psychology
De Montfort University
09.2016 - 6 2019
A-Levels - Communication and Culture (A), Psychology (B), Sociology (B), Spanish (C)
Leyton Sixth Form College
09.2014 - 6 2016
GCSEs - English Literature (A), English Language (B), Science (B), Additional Science (B), Maths (B), Statistics (B), Drama (B), Spanish (B), BTEC Health and Social Care L2 (Distinction)
Walthamstow Academy
09.2009 - 6 2014