Summary
Work history
Education
Skills
Accomplishments
Timeline
pwb

Tera Jennings

Danville,VA

Summary

Talented professional skilled at establishing and strengthening customer relationships. Organised individual committed to delivering comprehensive advice, and support to clients in current market. Performs thorough research and analysis to aid decision-making. Driven bartender with extensive experience maximising sales through expert negotiation. Adept in managing customer needs and expectations through personalised service. Consistently exceeds profit and performance KPIs.

Work history

Bar Manager

Franks pizza
Chatham, VA
04 2024 - Current
  • Optimised customer experience by implementing exemplary service standards.
  • Offered discounts and promotions to encourage purchases.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Planned staffing levels based on evolving service demands.
  • Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
  • Led team to deliver outstanding hospitality operations.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Organised special events and functions and corporate lunches.
  • Monitored bar expenses and operations to minimise costs.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

Property Specialist

Preferred management group
Danville, VA
08 2023 - Current
  • Arranged prompt repair and maintenance work on rented properties.
  • Maintained clean, tidy working environments to enhance in-store customer experiences and optimise health and safety levels.
  • Used excellent communication and collaboration skills to work effectively with estate agents, swiftly and accurately launching new properties to market.

Head Bartender

Kickback Jack's
Danville, VA
09 2010 - 08 2023
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Refused drinks service to guests without appropriate proof of age.
  • Maintained bar stocks, replenishing daily as necessary.
  • Verified guest ID prior to serving liquor.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Prepared for closing by cleaning bar area and announcing last orders.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Detected drug or excessive alcohol abuse and took appropriate action for customer safety.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Input orders into register, calculated bills and collected payments.
  • Supported serving staff with fast, accurate beverage preparation.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Served guests spirits, lagers and stouts at bar.

Bartender

Buffalo Wild Wings
Danville, VA
05 2004 - 08 2010
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained bar stocks, replenishing daily as necessary.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.

Clinique cosmetics counter manager

Belk
Danville, VA
10 1995 - 05 2004
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Bagged, boxed and wrapped goods with care to maintain quality and presentation.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
  • Displayed and restocked merchandise by following brand guidelines.
  • Maintained and recorded gift certificate documentation for accurate financial records.
  • Offered instruction, coaching and motivation for enhanced team morale.

Education

High School Diploma - General

George Washington High school
09/1995 - 06/1996

Skills

  • Financial management
  • Marketing and advertising
  • Problem-solving
  • Leadership

Accomplishments

Team player of the year at Kickback Jack's in 2017 and 2020

Timeline

Bar Manager

Franks pizza
04 2024 - Current

Property Specialist

Preferred management group
08 2023 - Current

Head Bartender

Kickback Jack's
09 2010 - 08 2023

Bartender

Buffalo Wild Wings
05 2004 - 08 2010

Clinique cosmetics counter manager

Belk
10 1995 - 05 2004

High School Diploma - General

George Washington High school
09/1995 - 06/1996

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Tera Jennings