Client-focused professional with extensive experience in sales communication and customer service, now transitioning into interior design and real estate. Proficient in AutoCAD, SketchUp, and Microsoft Office, with a solid understanding of space planning and design principles. Skilled in building client relationships, coordinating projects, and delivering customized solutions. Committed to creating functional and visually appealing spaces while ensuring high-quality client experiences.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Sales and Marketing Manager
SCP Sheffield
Sheffield
2025.01 - Current
Facilitated recruitment initiatives for direct sales roles.
Supported coaching and managing performance to enhance organisational outcomes.
Trained over 100 new staff.
Brought in on average of £50,000 in revenue for the client.
Assisted in building new business partnerships to aid customer acquisition and revenue growth.
Helped implement detailed sales and marketing action plan to guide key initiatives for sales performance improvement.
Catering assistant
Crunch
Mansfield
2024.01 - 2025.01
Provided exceptional customer service through prompt resolution of enquiries and concerns.
Ensured cleanliness and organisation of work environment in compliance with health and sanitation standards.
Assisted in basic food hygiene preparation tasks including sanitising tables and sorting ingredients.
Handled cash transactions with customers, maintaining integrity and accuracy at all times.
Bar tender
Dusk
Mansfield
2023.02 - 2023.09
Executed preparation and service of alcoholic and non-alcoholic beverages in busy bar environment.
Provided excellent customer service and processed cash and card payments accurately using POS systems.
Upheld cleanliness and organisation of bar area according to hygiene standards.
Assisted in managing stock levels by restocking drinks and supplies during service.
Collaborated with team members to enable efficient service during peak times.
Verified IDs and adhered to licensing regulations for responsible alcohol service.
Retail staff member
Bershka
Frankfurt, Germany
2022.02 - 2022.10
Assisted customers in making product selections to improve shopping experience.
Achieved daily sales targets by interacting with customers and offering personalised product suggestions.
Maintained accurate processing of cash transactions using POS systems.
Supported store presentation standards through efficient stock management and organisation.
Worked alongside team members during busy periods to enhance store operations.
Responded to customer enquiries and concerns with professionalism and efficiency.
Waitress
Double tree by hilton
Wroclaw, Poland
2019.09 - 2020.03
Provided professional table service to guests in busy hotel restaurant and event environment.
Took food and beverage orders accurately and delivered meals in timely manner.
Ensured guests had excellent dining experience by offering attentive and friendly customer service.
Prepared tables before service, including setting cutlery, glassware, and napkins according to hotel standards.
Worked closely with kitchen and bar staff to ensure smooth and efficient service.
Handled customer requests, complaints, and special dietary requirements professionally.
Education
Diploma of Higher Education - Interior design
British college of interior design
Mansfield, Nottinghamshire
2024.03 - 2025.03
Bachelor of Arts - Interior design
De Montfort University
Leicester
2025.03 -
Skills
Sales expertise
Communication skills
Customer service
Recruitment and hiring
Business development
Training management
AutoCAD and SketchUp
Microsoft Office
Languages
Polish
Native language
English
Fluent
German
Fluent
Spanish
Beginner
Polish
Native
Career goals
In the future I plan to run Interior design buisness and work internationally.