Teodora Ivanova Vasileva
Pinner,City of London
Summary
Organized and dependable person successful at managing multiple priorities with a positive attitude.
Confident learner with excellent data management abilities.Develop robust solutions through creative problem-solving and logical thinking. Confident in communicating technical insight clearly and concisely for improved business understanding. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
5
5
Certification
Work history
Data Management Performance Specialist
Skills Training UK
London
11.2018 - 08.2023
- Electronic and manual filing of data, mail handling , document presentation, lead on product related queries/questions arising from validation or pre-validation which requires a comprehensive understanding of all funding rules, and all internal/external controls applied to the product, support the Team Leader and utilise all Data Management Performance Team resources to ensure that monthly claim submission is made both in a timely and accurate manner, including submission of the Individualised Learning Record (ILR) and non-ILR claim, daily/weekly reporting on submissions and claimed outcomes, supporting/managing the AS apprenticeship service, liaising with Employers' account managers and employers' representatives in order for the apprentices to be added on to the AS cohorts and converted into starts, registering learners with various awarding bodies, distributing paper based exams, scanning, filing and sending learners' certificates.
Centre Administrator/ Deputy Manager
Skills Training UK
London
01.2018 - 10.2018
- A training centre administrator/deputy manager(Redundancy), Skills Training UK
- Mail handling , ordering and maintaining stationary supplies , document presentation including binding, photocopying and filing, management of utility supplies , minute taking and letter taking as required
- Co-ordinate all referrals made to the centre and support induction process for beneficiaries and staff, coordinate IT maintenance, support the centre manager and liaise with learners and professionals as required.
Customer Service Agent/ Welcome Ambassador, WinWin Property Lettings
11.2017 - 01.2018
- Delivering first point of contact customer satisfaction, polite and effective two way communicator, able to manage difficult customers, continuously pursue high standards, embrace change, recognise improvement opportunities and learn from experience, comply with recognized procedures and systems, and strive to deliver the best quality possible, able to answer, understand and redirect callers to the correct staff
Receptionist
SPHG Group
London
02.2017 - 11.2017
- Receptionist in a 4* hotel
- Hotel Megaro,King's Cross, SPHG
- Delivering exceptional customer services, “can-do” attitude, helping/solving issues, answering the phone, transferring to the right department, answering enquiries/complains/problems, working with Opera, taking payments, preparing invoices, taking care after the clean and well-presented Reception, friendly and positive attitude
HR assistant
SPHG
London
11.2016 - 02.2017
- Implemented employee and contractor filing systems to improve administrative efficiency.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Worked with department managers to implement best practice strategies for employees.
Teaching Assistant in Higher Education
Newham College of further education
London
11.2016 - 02.2017
- Cultivated close working relationships with students and teaching staff.
- Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Provided safe, stimulating classroom environments to maximise student engagement and attainment.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
Various Temporary positions in Hospitality sector
Class One Personnel
London
03.2016 - 11.2016
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Displayed and restocked merchandise by following brand guidelines.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Education
NVQ Level 5 - Teaching English to speakers of other languages(CELTA)
West college of London
London 09.2019 - 04.2020
Certificate of Higher Education - Lean Management
West college of London, Hammersmith and Ealing
London 2018 - 2019
Certificate of Higher Education - Business administration
West college of London, Hammersmith and Ealing
London 2017 - 2018
Certificate of Higher Education - Customer service
West college of London, Hammersmith and Ealing
London 2017 - 2017
Teaching Assistant course (Certificate) -
Developing Your Potential Recruitment
London(remote) 2017 - 2017
Master degree - Education
University of Sofia
Bulgaria 2010 - 2012
Bachelor degree standard - Education
University of Sofia
Bulgaria 10.2004 - 06.2009
An Introduction to a Professional Floristry - undefined
Horticultural Correspondence College
Skills
- Good organisational skills, proactive approach and attention to details; self-initiative and able to prioritise every day duties such as:
- Data analysis
- Programme compliance
- Data Entry
- Good at working in a team, enjoy helping in order to achieve the common goal
- Positive and reliable
Certification
QTS Certificate, Cambridge Certificate of Teaching English to Adult(CELTA) Good computing skills with the Software Office (Word, Excel, PowerPoint, etc.).
Interests
Interests , in arts, design, music, paintings, nature/flowers. Strong interests in felting - wonderwools.com represents my passion in felting and creating woollen pieces. Participation in different designer markets in London, products displayed in shops in different areas of London. Reading books, improving myself, my personal skills. Participating in different art/creative events/festival such as InTransit festival, London; Night of Festivals (Hounslow, London, ArtReach), GingerBread City (Museum of Architecture), Agora Arts Circle.
Languages
Bulgarian
Native
English
Advanced
Russian
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
NVQ Level 5 - Teaching English to speakers of other languages(CELTA)
West college of London
09.2019 - 04.2020
Data Management Performance Specialist
Skills Training UK
11.2018 - 08.2023
Centre Administrator/ Deputy Manager
Skills Training UK
01.2018 - 10.2018
Customer Service Agent/ Welcome Ambassador, WinWin Property Lettings
11.2017 - 01.2018
Receptionist
SPHG Group
02.2017 - 11.2017
HR assistant
SPHG
11.2016 - 02.2017
Teaching Assistant in Higher Education
Newham College of further education
11.2016 - 02.2017
Various Temporary positions in Hospitality sector
Class One Personnel
03.2016 - 11.2016
Bachelor degree standard - Education
University of Sofia
10.2004 - 06.2009
Certificate of Higher Education - Lean Management
West college of London, Hammersmith and Ealing
2018 - 2019
Certificate of Higher Education - Business administration
West college of London, Hammersmith and Ealing
2017 - 2018
Certificate of Higher Education - Customer service
West college of London, Hammersmith and Ealing
2017 - 2017
Teaching Assistant course (Certificate) -
Developing Your Potential Recruitment
2017 - 2017
Master degree - Education
University of Sofia
2010 - 2012
An Introduction to a Professional Floristry - undefined
Horticultural Correspondence College
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