Summary
Overview
Work history
Education
Skills
Custom
Languages
Timeline
Generic
Teodora Ioana Lica

Teodora Ioana Lica

Greenford,Londo

Summary

Dedicated professional with a strong foundation in customer service excellence and technical communication. Demonstrates exceptional decision making, proactive approach, and performance coaching skills. Adept at critical-thinking, relationship-building, and creative thinking to drive positive outcomes. Proven ability in stress management, safety protocols, and time-management. Expertise in conflict resolution, attention to detail, team leadership, health and safety compliance, team motivation, and task prioritisation. Committed to fostering a positive attitude within teams while ensuring adherence to safety standards.

Overview

7
7
years of professional experience

Work history

Floor supervisor

Novotel Hotel
Hammersmith, Hammersmith and Fulham
03.2025 - Current
  • Ensured cleanliness, resulting in an improved health and safety record.
  • Supervised floor operations to ensure smooth workflow and minimal disruption.
  • Led team meetings for clearer communication and task delegation.
  • Handled customer complaints, leading to higher satisfaction levels.
  • Maintained inventory levels, reducing instances of out-of-stock items significantly.
  • Maintained company standards with regular quality checks.
  • Maintained high general appearance standards, inspecting floor staff for correct, clean complete uniform, name tags.
  • Trained new hires and set up mentoring relationships to drive team performance.

Room Attendant

Hilton Hotels
Wembley, London
05.2023 - 05.2024
  • Managed linen trolley, keeping it neat and organised.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Welcomed guests, provided answers to questions and anticipated service needs.
  • Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
  • Cleaned guest rooms and changed linen to high standards.
  • Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
  • Accurately managed guest room inventory for establishment rooms.
  • Maintained security, ensuring each guest room was locked after performing housekeeping services.
  • Delivered extra linen, paper products and toiletries to guests upon request.
  • Checked room equipment and devices for faults and reported technical and maintenance issues to supervisors for repair.
  • Stocked and maintained work trolleys and cupboards with required supplies for daily shifts.
  • Collected debris and emptied rubbish bins, disposing of waste through established disposal processes.
  • Disinfected and polished kitchen and bathroom fixtures and appliances, removing contamination and dirt.
  • Wore protective equipment and observed health and safety regulations for handling cleaning chemicals and disposing of waste.
  • Stored and controlled access to potentially harmful materials and chemicals and verified proper labelling of hazardous items.
  • Logged, reported and turned in lost and found items, facilitating owner identification and item return.
  • Informed supervisors after cleaning to avail completed rooms for guest check-ins.
  • Delivered and retrieved items on loan to and from guests after check-in or before check-out.

Room Attendant

Premier Inn Hotel
Richmond, London
06.2018 - 01.2023
  • Managed linen trolley, keeping it neat and organised.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Welcomed guests, provided answers to questions and anticipated service needs.
  • Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
  • Cleaned guest rooms and changed linen to high standards.
  • Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
  • Maintained security, ensuring each guest room was locked after performing housekeeping services.
  • Accurately managed guest room inventory for establishment rooms.
  • Delivered extra linen, paper products and toiletries to guests upon request.
  • Used specific cleaning products in each guest room as per company procedures.
  • Checked room equipment and devices for faults and reported technical and maintenance issues to supervisors for repair.
  • Stocked and maintained work trolleys and cupboards with required supplies for daily shifts.
  • Collected debris and emptied rubbish bins, disposing of waste through established disposal processes.
  • Stored and controlled access to potentially harmful materials and chemicals and verified proper labelling of hazardous items.
  • Conveyed organisation culture and standards by observing dress codes, code of conduct and helping improve guests' experience.
  • Logged, reported and turned in lost and found items, facilitating owner identification and item return.
  • Informed supervisors after cleaning to avail completed rooms for guest check-ins.

Education

NVQ Level 5 - Health and Social Care

Regent College
01.2021 -

Skills

  • Customer service excellence
  • Technical communication
  • Decision making
  • Proactive approach
  • Performance coaching
  • Critical-thinking
  • Positive attitude
  • Relationship-building
  • Creative thinking
  • Stress management
  • Safety protocols
  • Time-management
  • Conflict Resolution
  • Attention to Detail
  • Team Leadership
  • Health and Safety Compliance
  • Team motivation
  • Task prioritisation

Custom

other

Languages

Romanian
Native
English
Advanced

Timeline

Floor supervisor

Novotel Hotel
03.2025 - Current

Room Attendant

Hilton Hotels
05.2023 - 05.2024

NVQ Level 5 - Health and Social Care

Regent College
01.2021 -

Room Attendant

Premier Inn Hotel
06.2018 - 01.2023

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Teodora Ioana Lica