Teodora Elena Draghici
Stanmore,Harrow
Summary
Motivated individual with customer service experience seeks Shift Leader role. Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations.
Overview
5
5
years of professional experience
Work history
Shift leader
Cafe Nero
Stanmore, Harrow
06.2022 - 12.2023
- Managed and trained staff and provided strategic solutions.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Provided instructions and feedback to team during shifts.
- Promoted safe and tidy work areas through inspections and cleaning checklists.
Sales assistant
Selfridges & Co
Oxford Street, City of London
02.2019 - 03.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Fashion Management and Marketing
University of Creative Arts
London 10.2021 -
Languages
English
Fluent
Romanian
Native
Timeline
Shift leader
Cafe Nero
06.2022 - 12.2023
Fashion Management and Marketing
University of Creative Arts
10.2021 -
Sales assistant
Selfridges & Co
02.2019 - 03.2020
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