Tenny Sze
Summary
Experienced customer service professional with 8+ years expertise in administrative and management roles. Proven strengths in communication, organizational skills, and thriving under pressure to turn challenges into growth opportunities. Exceptional team management abilities and strong problem-solving background. Native Cantonese speaker fluent in Mandarin, English, and Japanese (JLPT N1 certified) with multilingual expertise in dynamic and multicultural environments. Proficient in Microsoft Office and other computer applications for efficient and seamless team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Octopus Game LTD
2024.06 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
Cafe Supervisor
Wokingham Borough Council
2023.07 - 2024.05
- Deliver exceptional face-to-face customer service.
- Manage orders, till operations, and inventory.
- Prepare and serve a range of beverages and food items, ensuring high quality.
Customer Service Administrator
Hong Kong Telecom
2021.09 - 2022.11
- Handled inbound calls and live chat support in a call center environment.
- Resolved delivery issues and managed customer complaints.
- Updated the CRM system to streamline operations and improve customer interactions.
Operation Manager
Chun Wah Transportation
2018.03 - 2021.09
- Provided comprehensive administrative support to the company director.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled appointments, prepared reports, and organized business activities.
Receptionist Clerk
Lui's Hair Salon
2016.03 - 2018.03
- Managed front desk operations, including customer appointments and membership registrations.
- Organized staffing schedules and contributed to recruitment and training of new receptionists.
- Prepared company reports and supported day-to-day business operations.
CITI Bank Administrative Clerk
Zebra Strategic Outsource Solution LTD
2014.01 - 2016.03
- Supported KYC processes for prospective and existing customers.
- Processed applications and assisted candidates with documentation submissions.
Temporary Clerk
A.V.M.S LIMITED
2013.09 - 2014.01
- Coordinated interviews, travel bookings, and contract drafting.
- Assisted with administrative tasks, including document processing and customer interactions.
Food & Beverage Host
Hong Kong Disneyland
2013.05 - 2013.08
- Provided excellent customer service in a fast-paced, dynamic environment.
- Assisted with food and beverage preparation and distribution.
Education
Associate Degree - Japanese Studies
Community College of City University of Hong Kong
08.2013
Sixth Form (Year 13) Graduate -
Queen Elizabeth School Old Students' Association Secondary School
08.2012
Skills
- Customer service
- Organizational skills
- Communication skills
- Problem solving
- Time management
- Complaint resolution
- Administration and Reporting
- Hiring and Onboarding
- Staff Training and Management
- Shift Scheduling
- Microsoft Office
- CRM Software
Languages
Chinese (Cantonese)
Native language
English
Advanced
C1
Mandarin
Proficient
C2
Japanese
Advanced
C1
Certification
- Japanese-Language Proficiency Test N1
- Fire Warden Training
- Emergency First Aid at Work
- Basic DBS check
- UK Driving Licence
Timeline
Customer Support Specialist
Octopus Game LTD
2024.06 - Current
Cafe Supervisor
Wokingham Borough Council
2023.07 - 2024.05
Customer Service Administrator
Hong Kong Telecom
2021.09 - 2022.11
Operation Manager
Chun Wah Transportation
2018.03 - 2021.09
Receptionist Clerk
Lui's Hair Salon
2016.03 - 2018.03
CITI Bank Administrative Clerk
Zebra Strategic Outsource Solution LTD
2014.01 - 2016.03
Temporary Clerk
A.V.M.S LIMITED
2013.09 - 2014.01
Food & Beverage Host
Hong Kong Disneyland
2013.05 - 2013.08
Sixth Form (Year 13) Graduate -
Queen Elizabeth School Old Students' Association Secondary School
Associate Degree - Japanese Studies
Community College of City University of Hong Kong