TENIN TRAORE
London,United Kingdom
Summary
Experienced in payroll operations and team leadership, with a proven ability to enhance customer experience and manage stakeholder relationships. Skilled in process improvement and problem-solving within high-volume environments, ensuring clear communication and attention to detail. Dedicated to leveraging time management skills for organizational success and pursuing growth in dynamic settings.
Overview
13
13
years of professional experience
Work history
Payroll Project Lead
Brunel
Perth, Australia
2026.06 - Current
- Led payroll project delivery by managing timelines, priorities, and competing demands.
- Coordinated stakeholders to maintain accurate payroll processing and on-time outcomes.
- Drove continuous improvement across payroll processes and workflow steps.
- Maintained clear project structure in a fast-paced, high-volume environment.
- Aligned operational needs with project delivery goals for consistent execution.
- Led team meetings, improved collaboration amongst team members.
Team Leader (Australian Payroll)
Brunel
Perth, Australia
2022.08 - 2026.05
- Led and supported payroll team in high-volume operations daily workload.
- Managed escalations while keeping service standards and deadlines on track.
- Facilitated team onboarding and development to build cross-functional capabilities
- Balanced leadership duties with day-to-day payroll workload responsibilities.
- Contributed to process improvements to raise payroll accuracy and efficiency.
- Maintained compliance quality and delivered payroll outputs on time.
- Coordinated daily tasks to keep team workflow running smoothly.
- Handled employee grievances professionally to minimise workplace disputes risk.
- Streamlined workflow to improve overall process efficiency.
- Coached staff through new or difficult workflows effectively.
- Trained staff to resolve complaints appropriately to protect customer satisfaction.
- Led team of 6 to achieve KPI targets and successfully complete assigned projects.
Customer Enablement Advisor
Brunel
Perth, Australia
2021.02 - 2022.07
- Provided payroll processing support alongside customer and operational enquiries promptly.
- Answered phone and email enquiries with responsive, accurate support each time.
- Resolved invoicing and payroll queries through client coordination for timely closure.
- Handled multiple priorities while maintaining accuracy and service standards consistently.
- Delivered clear communication and problem-solving in a busy environment.
- Supported smooth day-to-day operational delivery and issue handling.
Client / Candidate Services Advisor
Chandler Macleod
Perth, Australia
2019.03 - 2021.01
- Supported clients and candidates within high-volume service environments daily.
- Handled enquiries with professional accuracy and careful attention to detail.
- Maintained candidate records and updated recruitment databases consistently.
Retail Team Member
Coles
Perth, Australia
2013.11 - 2021.01
- Delivered consistent customer service across checkout and bakery areas daily.
- Processed transactions accurately using POS systems at point of sale.
- Assisted customers with product locations and made clear recommendations.
- Dealt with customer complaints professionally, fostering trust in the business.
- Conducted inventory checks to ensure accurate stock levels.
- Replenished stock quickly during peak trading hours for seamless shopping experience.
- Delivered exceptional customer service by answering product queries and providing recommendations.
- Maintained clean, well-organised shop floor at all times to foster a positive environment.
- Met health and safety standards by conducting regular risk assessments.
Education
Advanced Payroll Course -
Australian Payroll Association
Perth, AustraliaCertificate II in Sport and Recreation -
Thornlie Senior High School
AustraliaWestern Australian Certificate of Education (WACE) -
Thornlie Senior High School
AustraliaPayroll Leadership Academy -
Australian Payroll Association
Sydney, AustraliaSkills
- Payroll operations
- Team leadership
- Customer experience
- Stakeholder management
- Process improvement
- Effective communication
- Problem solving
- Time management
- Attention to detail
- High-volume environments
Websites
Technical Skills
Microsoft 365 Suite
- Excel (VLOOKUP, INDEX/MATCH, PivotTables, formulas)
- Outlook
- Teams
- Word
- Planner
- To Do
Payroll & Workforce Management
- 2CloudNine (timesheet and payroll processing)
- FastTrack360
- CHIP
Procurement & Supply Chain
- SAP Ariba
- Supplier and Client Portals
Affiliations
- Fashion
- Travel
- Wellness
- Pilates
- Exploring new cities
References
References available upon request.
Timeline
Payroll Project Lead
Brunel
2026.06 - Current
Team Leader (Australian Payroll)
Brunel
2022.08 - 2026.05
Customer Enablement Advisor
Brunel
2021.02 - 2022.07
Client / Candidate Services Advisor
Chandler Macleod
2019.03 - 2021.01
Retail Team Member
Coles
2013.11 - 2021.01
Advanced Payroll Course -
Australian Payroll Association
Certificate II in Sport and Recreation -
Thornlie Senior High School
Western Australian Certificate of Education (WACE) -
Thornlie Senior High School
Payroll Leadership Academy -
Australian Payroll Association