Tendai Admire Kupara
York,North Yorkshire
Summary
I am a dedicated, principled, highly motivated individual with a strong foundation in compassionate customer care and client account management. Demonstrates exceptional attention to detail and problem-solving skills, enhancing customer relationship management through proactive self-learning and product knowledge enhancement. Proficient in operating systems and hardware installation, with a commitment to continuous improvement in customer service excellence.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work history
Internal IT Technician
Indale Enterprises (Pvt) Ltd
Harare, Zimbabwe
08.2013 - 07.2025
- Maintenance and servicing of Computer systems and all Networking devices.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Conducted diagnostic tests for identifying and resolving network issues swiftly.
- Troubleshot network connectivity issues, restoring normal operations quickly.
Sales Executive - (Counter & Field Sales)
Indale Enterprises (Pvt) Ltd
Harare, Zimbabwe
09.2009 - 07.2025
- Identified new business opportunities that enhanced growth potential of the company.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Increased customer engagement by delivering high-quality product demonstrations.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Responded promptly to customer queries electronically or physically, ensuring resolution whilst upholding satisfaction levels.
- Monitor competitors, market conditions & product development.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Understood customer needs to craft exceptional sales journeys.
- Maintained contact with customers throughout sales and pre-delivery process.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Accountable for all daily cash sales.
Dispatch clerk
Indale Enterprises (Pvt) Ltd
Harare, Zimbabwe
08.2007 - 08.2009
- Receiving and dispatching stock.
- Checking the condition & being accountable for all incoming stock and informing management on any discrepancies or if there is any need of their involvement.
- Keeping legal records of all transactions and stock that has been received and all that has been invoiced.
- Being accountable of all outgoing stock.
- Handled customer enquiries promptly and professionally, ensuring customer satisfaction at all times.
- Handled returns or complaints swiftly, improving overall customer experience.
- Helping with monthly stock-taking.
- Checked delivery addresses against invoices accurately, eliminating errors in delivery destinations.
Education
Level 4 Diploma - NCC (UK) - Business Information Technology (QCF)
Speciss College
Harare, Zimbabwe 06.2013 - 06.2014
Level 4 Diploma - ABMA (UK) - Computer Engineering
Speciss College
Harare, Zimbabwe 01.2013 - 12.2013
GCSEs - O' Level
Glen-Norah 1 High School
Harare, ZimbabweSkills
- Compassionate Customer Care
- Attention to detail
- Customer relationship management
- Product knowledge enhancement
- Client account management
- Strong verbal Communication
- Problem solving
- Proactive self-learning attitude
- Knowledge of operating systems
- Hardware installation
References
Upon request.
Timeline
Internal IT Technician
Indale Enterprises (Pvt) Ltd
08.2013 - 07.2025
Level 4 Diploma - NCC (UK) - Business Information Technology (QCF)
Speciss College
06.2013 - 06.2014
Level 4 Diploma - ABMA (UK) - Computer Engineering
Speciss College
01.2013 - 12.2013
Sales Executive - (Counter & Field Sales)
Indale Enterprises (Pvt) Ltd
09.2009 - 07.2025
Dispatch clerk
Indale Enterprises (Pvt) Ltd
08.2007 - 08.2009
GCSEs - O' Level
Glen-Norah 1 High School
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