Tendai Kevin Shawatu
Aberdeen
Summary
A dedicated professional with strong verbal and written communication skills, adept at maintaining composure in high-pressure situations. Proficient in basic food preparation and skilled in lifting and carrying heavy items safely. Demonstrates excellent cleaning and housekeeping abilities, coupled with a friendly, courteous, and customer-focused approach. Computer literate with a goal to leverage these skills in a dynamic work environment.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
General Operative
Driver Hire
2022.10 - 2025.07
- Order picking and packing
- Assisting Drivers with deliveries to customers
- General housekeeping duties
Customer Service Advisor
Concentrix
2022.02 - 2022.05
- Resolving mobile phone technical queries, billing queries, general queries and upgrade queries
- Resolving and escalating customer complaints
- Upselling and cross-selling
- Updating computer systems correctly and collaborating with other departments
Customer Service Representative
Sitel
2021.07 - 2021.11
- Making outbound calls on the NHS TEST and Trace campaign
- Updating different computer systems
- Collaborating with other internal and external departments
SIA Door Supervisor
Go Secure Security
2019.09 - 2021.07
- Meeting and greeting customers
- Answering customer queries
- Ensuring safety and security of customers and staff
SIA Door Supervisor
Showsec
2015.10 - 2019.09
- Meeting and greeting customers
- Answering customer queries
- Directing vehicles in and out of event venue
- Controlling Ingress and Egress at various event venues
Kitchen Assistant
Rosies Café
2016.11 - 2017.11
- Food preparation duties
- Stock control duties
- Housekeeping duties
- Assisting front of house colleagues during busy times
Extra Personnel Recruitment Agency
2015.05 - 2015.08
- Order picking and packing
- Processing returned goods
- Receiving and dispatching goods
- Maintaining tidiness and cleanliness of the warehouse
Education
A-Level - Further English, History, Shona, Geography
Mount Pleasant High School
1998.03 - 1999.11
Skills
- Excellent verbal and written communication
- Calm under pressure or stressful situations
- Experienced in basic food preparation
- Ability to lift and carry heavy items properly
- Excellent cleaning and housekeeping skills
- Friendly, courteous and customer focused
- Computer literate
Custom
- City and Guilds Level 1 Certificate for Introduction to the Contact Centre Industry
- Elementary Food Hygiene Certificate
Timeline
General Operative
Driver Hire
2022.10 - 2025.07
Customer Service Advisor
Concentrix
2022.02 - 2022.05
Customer Service Representative
Sitel
2021.07 - 2021.11
SIA Door Supervisor
Go Secure Security
2019.09 - 2021.07
Kitchen Assistant
Rosies Café
2016.11 - 2017.11
SIA Door Supervisor
Showsec
2015.10 - 2019.09
Extra Personnel Recruitment Agency
2015.05 - 2015.08
A-Level - Further English, History, Shona, Geography
Mount Pleasant High School
1998.03 - 1999.11