Tendai Kevin Shawatu
Aberdeen
Summary
A dedicated professional with strong verbal and written communication skills, adept at maintaining composure in high-pressure situations. Proficient in basic food preparation and skilled in lifting and carrying heavy items safely. Demonstrates excellent cleaning and housekeeping abilities, coupled with a friendly, courteous, and customer-focused approach. Computer literate with a goal to leverage these skills in a dynamic work environment.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
General Operative
Driver Hire
10.2022 - 07.2025
- Order picking and packing
- Assisting Drivers with deliveries to customers
- General housekeeping duties
Customer Service Advisor
Concentrix
02.2022 - 05.2022
- Resolving mobile phone technical queries, billing queries, general queries and upgrade queries
- Resolving and escalating customer complaints
- Upselling and cross-selling
- Updating computer systems correctly and collaborating with other departments
Customer Service Representative
Sitel
07.2021 - 11.2021
- Making outbound calls on the NHS TEST and Trace campaign
- Updating different computer systems
- Collaborating with other internal and external departments
SIA Door Supervisor
Go Secure Security
09.2019 - 07.2021
- Meeting and greeting customers
- Answering customer queries
- Ensuring safety and security of customers and staff
SIA Door Supervisor
Showsec
10.2015 - 09.2019
- Meeting and greeting customers
- Answering customer queries
- Directing vehicles in and out of event venue
- Controlling Ingress and Egress at various event venues
Kitchen Assistant
Rosies Café
11.2016 - 11.2017
- Food preparation duties
- Stock control duties
- Housekeeping duties
- Assisting front of house colleagues during busy times
Extra Personnel Recruitment Agency
05.2015 - 08.2015
- Order picking and packing
- Processing returned goods
- Receiving and dispatching goods
- Maintaining tidiness and cleanliness of the warehouse
Education
A-Level - Further English, History, Shona, Geography
Mount Pleasant High School
03.1998 - 11.1999
Skills
- Excellent verbal and written communication
- Calm under pressure or stressful situations
- Experienced in basic food preparation
- Ability to lift and carry heavy items properly
- Excellent cleaning and housekeeping skills
- Friendly, courteous and customer focused
- Computer literate
Custom
- City and Guilds Level 1 Certificate for Introduction to the Contact Centre Industry
- Elementary Food Hygiene Certificate
Timeline
General Operative
Driver Hire
10.2022 - 07.2025
Customer Service Advisor
Concentrix
02.2022 - 05.2022
Customer Service Representative
Sitel
07.2021 - 11.2021
SIA Door Supervisor
Go Secure Security
09.2019 - 07.2021
Kitchen Assistant
Rosies Café
11.2016 - 11.2017
SIA Door Supervisor
Showsec
10.2015 - 09.2019
Extra Personnel Recruitment Agency
05.2015 - 08.2015
A-Level - Further English, History, Shona, Geography
Mount Pleasant High School
03.1998 - 11.1999
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