Temitope Oladunjoye
NOC Technical Support Analyst
Ripon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
(NOC) Technical Support Analyst
Uziben Nigeria Limited
Lagos
12.2017 - 08.2022
- Design and implement Remote Monitoring and Management Telemetry Systems for over 16,000 (IHS) telecom sites covering power, security, environment and diesel monitoring using IoT sensors and edge computing.
- Incorporating training materials such as Remote training, writing Release Notes, Presentation report/documents, Training Guide and designing I/O file to facilitate implementation objectives.
- Provide remote technical support/training and guidance to system integrators/end users of application (IHS).
- Act as interface between IHS customer’s deployment team, system integrator and our development team throughout implementation cycle.
- Performs proactive monitoring of network elements metrics and alarms to identify components/elements that may lead to or already are causing network degradation or failure, accomplishes this through use of network management system(s) and associated monitoring tools.
- Examine trouble tickets to identify positive and negative trends occurring in network and develop courses of action.
- Performs fault isolation and degradation diagnostic/assessment functions to include root cause determination and suggestion of corrective action(s).
- Analyzing and preparation of BTS Internal Alarms Report, i.e Site-Down Report.
- Preparation of Reports such as Field Engineers and Team lead performance Reports, Daily network outage Reports, Internal faults Reports, and Trouble- Ticket analysis reports.
- Daily network performance Report and 2G/3G alarms Report.
- Knowledge of Ericsson OSS tools
- Updating tracking and closing Trouble Tickets
- Ensure all customer SLAs are met.
- Used Microsoft Word and other software tools to create documents and other communications
Network Operations Center Team Lead
AIO Systems Nigeria
Lagos
02.2016 - 11.2017
- Worked with NOC team to configure 2000 newly installed sites on AIO Central Monitoring System (CMS).
- Worked with NOC team to perform Acceptance tests for 2000 newly installed sites.
- Worked with team of NOC Operators to open TTs to all AIO sensors and controller failures.
- Worked with NOC team to perform Acceptance tests for 2000 newly installed sites
- Administered Training and technical support to IHS Subcontractors – Makasasun, Duncangrey
- Administered Tier 3 Remote troubleshooting of AIO Controllers and Sensors.
- Training of RMS system for IHS Tower Nigeria (2000+ Sites). Duration 30 days.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Learned new skills and applied to daily tasks to improve efficiency and productivity
LAN/IT Support Officer
Information Technology Data Networks
Lagos
04.2014 - 01.2016
- Excellent knowledge of Desktop OS (Windows 7/8/10) Installation, Configuration and troubleshooting end-user problems.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Installing and troubleshooting all hardware problems following designs or installation specifications and resolving IT issues for staff remotely and on Windows.
- Knowledge of network configuration (TCP/IP, Routers and Switches) and other networking concepts.
- Working knowledge of Microsoft Office Suite: Excel, Word, Visio and PowerPoint.
- Investigating, diagnosing and solving computer software and hardware faults.
- Provide solutions for equipment failures like scanners, and printers.
- Contribute to team knowledge management by documenting troubleshooting and problem resolution steps.
Education
Bachelor of Science - Computer Science
Bowen University
Iwo Osun, Nigeria 09.2006 - 07.2010
Skills
Technical application support
Analytical and problem solving
Computer proficiency
Problem-solving abilities
Emotional Intelligence
Technical application support
Interpersonal Skills
Basic IT support
Certification
CCNA Routing and Switching (200-120)
Timeline
(NOC) Technical Support Analyst
Uziben Nigeria Limited
12.2017 - 08.2022
Network Operations Center Team Lead
AIO Systems Nigeria
02.2016 - 11.2017
LAN/IT Support Officer
Information Technology Data Networks
04.2014 - 01.2016
CCNA Routing and Switching (200-120)
02-2014
GVF 510 Global VSAT Forum
08-2011
Bachelor of Science - Computer Science
Bowen University
09.2006 - 07.2010