Summary
Overview
Work history
Education
Skills
Timeline
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Temitope Akinlalu

Birmingham,West Midlands

Summary

Results-driven Housing Support Officer with proven experience helping vulnerable individuals and families sustain tenancies and improve their quality of life. Skilled in assessing housing needs, developing tailored support plans, and navigating complex housing systems. Strong knowledge of tenancy rights, welfare benefits, and community resources. Recognised for excellent communication, empathy, and relationship-building, ensuring positive clients outcomes. Committed to delivery high-quality, person-centred support that promotes housing stability and independence.

Overview

2
2
years of professional experience

Work history

Care assistant

Team Locum
09.2024 - Current
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Monitored vital signs of patients for early detection of health complications.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Monitored client health conditions and reported immediate issues to manager.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
  • Involved clients in decision-making to promote independence.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.

Housing Support Officer

Balfor Recruitment Group
12.2023 - 09.2024
  • Successfully supported over 50 vulnerable households to sustain tenancies, preventing eviction and homelessness.
  • Maintained accurate records of all interactions with tenants, aiding in service delivery tracking.
  • Supported clients in accessing specialist services (mental health, domestic abuse, substance misuse), ensuring holistic support and improved wellbeing.
  • Built strong relationship with clients, landlords, housing providers, and partner agencies to achieve positive outcomes.
  • Carried out regular planning reviews and assessments, ensuring service users receive best-possible support.
  • Assisted tenants in applying for benefits, promoting financial stability.
  • Enhanced resident satisfaction by addressing and resolving housing-related issues promptly.
  • Helped service users to gain ability to function independently in society.

Support Worker

Axis Health Solution Limited
03.2023 - 12.2023
  • Delivered direct care and support to individuals with mental health needs and learning disabilities, ensuring dignity, respect, and person-centered outcomes.
  • Assisted individuals with daily activities including personal care, meal preparation, and safe medication administration, promoting independence wherever possible.
  • Developed and implemented tailored care plans, aligned with individuals' goals and evolving needs, leading to improved wellbeing and engagement.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Liaised effectively with families, carers, and external agencies to ensure a comprehensive support network for individuals.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.

Education

Master of Science - Project Managent

Birmingham City University
Birmingham
01/2023 - 01/2024

Bachelor of Education - Educational Management

AdekunleAjasin University
Ondo, Nigeria
02/2013 - 11/2017

Skills

  • Housing Knowledge
  • Communication
  • Problem Solving
  • IT Proficiency
  • Case Management
  • Customer Service
  • Time Management
  • Data recording and reporting
  • Empathy

Timeline

Care assistant

Team Locum
09.2024 - Current

Housing Support Officer

Balfor Recruitment Group
12.2023 - 09.2024

Support Worker

Axis Health Solution Limited
03.2023 - 12.2023

Master of Science - Project Managent

Birmingham City University
01/2023 - 01/2024

Bachelor of Education - Educational Management

AdekunleAjasin University
02/2013 - 11/2017

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Temitope Akinlalu