Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

TEMITOPE ADERETI

Summary

Highly organised and result-driven customer Support Specialist with 4 years of experience delivering exceptional service across diverse industries. Skilled in resolving complex issues efficiently, improving customer satisfaction, and maintaining high service standards. Proven ability to communicate effectively, manage high-volume inquiries, and collaborate with cross-functional teams. Committed to driving customer loyalty through empathy, professionalism, and timely support.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Customer Services Advisor

Teleperformance UK
06.2023 - Current
  • Consistently resolved over 60 customer inquiries each day, maintaining a customer satisfaction rating of over 95% for 12 consecutive months by delivering prompt, friendly, and effective support.
  • Partnered with team members to resolve complex issues, reducing escalation rates through collaborative problem-solving.
  • Identified and escalated recurring customer issues, contributing to a 25% reduction in complaint volume by improving internal processes.
  • Diagnosed and resolved customer issues within target handling times, contributing to team-wide SLA compliance.
  • Leveraged advanced CRM tools to streamline workflows and improve response times, ensuring customers consistently received high-quality service and support.

Administrative Assistant

Rophe Hospital
08.2022 - 02.2023
  • Streamlined administrative processes within the department, improving efficiency in documentation, communication, and internal workflows.
  • Responded promptly and professionally to phone and email inquiries from patients, staff, and external partners, supporting a high level of patient satisfaction.
  • Maintained accurate and confidential patient records through efficient data entry and electronic filing systems, supporting compliance with healthcare regulations.
  • Collaborated with clinical and non-clinical teams to support quality care delivery through clear communication and coordinated administrative support.
  • Provided training and support to new administrative staff, fostering consistency and compliance with hospital procedures.

Education

Bachelor of Technology - Pure And Applied Chemistry

Ladoke Akintola University Of Technology
Nigeria
08.2016 - 06.2022

Skills

  • Customer Service & Support: Conflict resolution, complaint handling, first-contact resolution, telephone & email support, customer satisfaction focus
  • Administrative Skills: Scheduling, minute-taking, filing systems, appointment management, data entry, office coordination
  • Technical Tools: Microsoft Office Suite, Salesforce, Zendesk, Avaya, Five9
  • Communication & Teamwork: Active listening, professional correspondence, cross-team collaboration, verbal and written communication
  • Organisational Skills: Multitasking, time management, task prioritisation, process improvement, attention to detail

Certification

Health Safety and Environment (HSE 1,2 &3)

Timeline

Customer Services Advisor

Teleperformance UK
06.2023 - Current

Administrative Assistant

Rophe Hospital
08.2022 - 02.2023

Bachelor of Technology - Pure And Applied Chemistry

Ladoke Akintola University Of Technology
08.2016 - 06.2022

Similar Profiles

Create profile
TEMITOPE ADERETI