Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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TEMITOPE ADEBANJO

Ballymena,Mid and East Antrim

Summary

Successful Sales Development Representative with excellent lead generation potential and more than 5 years of experience. With a track record of using pre-call and proactive calling efforts and large deal closure techniques to close sales opportunities and exceed sales targets.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Sales development representative

Asana Ireland
Ballymena, Mid and East Antrim
04.2023 - 01.2024
  • Generated new leads through referrals and networking.
  • Built rapport with new and existing customers to boost client retention.
  • Maintained meticulous records in CRM system, tracking lead activity and uncovering underperforming areas.
  • Supported market penetration, working with marketing personnel to optimise campaign performance.
  • Negotiated sales terms and managed contract processes to close mutually beneficial deals.
  • Adapted sales pitches and presentations to meet bespoke customer requirements.
  • Achieved monthly sales and performance KPIs for improved team success.
  • Developed and implemented winning sales strategies, leading teams to meet and exceed established benchmarks.

Sales account manager

Rallytrade
Lagos state, Nigeria, Ikeja
06.2021 - 03.2023
  • Researched and applied proven marketing techniques to drive sales.
  • Analyzed customer history to predict future purchasing trends for informed decision-making.
  • Documented company sales strategies and procedures, mentoring junior team members to deliver winning presentations and exceed quotas.
  • Spearheaded new account acquisition and retention strategies to drive YOY growth.
  • Drafted sales reports and analysed findings for management presentations.
  • Expanded lead pipeline and account portfolio with commitment to quality service and innovative growth strategies.
  • Cultivated strong rapport with key account holders, advising them on the appropriate financial decisoon thereby promoting retention and loyalty.
  • Grew sales and consistently exceeded revenue-related KPIs.

Training and development specialist

Outcess Solutions
Lagos, Nigeria, Ikeja
09.2019 - 05.2021
  • Managed the call center teams by overseeing hiring, training and professional growth of employees.
  • Facilitated high quality training for New hires both online and physically.
  • Identified opportunities to improve call quality in collaboration with the quality assurance team.
  • Investigated knowledge gap in customer service representatives (CSRs) and conducted refreshers to bring both CSRs and Team leads up to date with product knowledge and ethics
  • Conducted monthly job knowledge evaluation for CSR's and Team leads.
  • Outlined HR objectives and assessed learning outcomes to guide planning activities.
  • Developed soft skills by providing training in time-management, problem-solving, and effective communication.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Developed and maintained professional relationships with internal customers and business partners.
  • Tracked impact of training programs against pre-established metrics.

Customer service representative

Outcess Solutions
Lagos, Nigeria, Ikeja
07.2019 - 08.2019
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Coordinated advanced help for complex network issues.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 90%.
  • Listened actively to offer accurate information and best solution to customer needs.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Education

Higher National Diploma - Accountancy

Yaba College Of Technology
Nigeria
10.2019 - 06.2022

National Diploma - Accountancy

Moshood Abiola Polytechnic
Nigeria
11.2015 - 02.2018

Senior School Certificate Examination -

Hebron College, Ogun State, Nigeria

Skills

  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Sales closing techniques
  • Understanding of confidentiality
  • Strong sales and negotiation skills
  • Strong organizational and time management skills
  • Proficient in CRM software and Microsoft Office Suite

Certification

  • Customer service certification( New Hires Induction program, Airtel Nigeria)
  • Instructional Systems Design( Addie model, centum certified)

References

References available upon request.

Timeline

Sales development representative

Asana Ireland
04.2023 - 01.2024

Sales account manager

Rallytrade
06.2021 - 03.2023

Higher National Diploma - Accountancy

Yaba College Of Technology
10.2019 - 06.2022

Training and development specialist

Outcess Solutions
09.2019 - 05.2021

Customer service representative

Outcess Solutions
07.2019 - 08.2019

National Diploma - Accountancy

Moshood Abiola Polytechnic
11.2015 - 02.2018

Senior School Certificate Examination -

Hebron College, Ogun State, Nigeria

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TEMITOPE ADEBANJO