TEMITAYO OLABISI
Peterborough
Summary
Dedicated and compassionate support worker with experience delivering high-quality, person-centred care. Skilled in working within multidisciplinary teams, with strong communication, leadership, and time management abilities. Proactive in monitoring service users’ conditions and ensuring timely reporting in line with care protocols.
Passionate about supporting adults and young people with learning disabilities and autism, promoting their well-being in a safe, structured environment. Committed to maintaining high standards of care, safeguarding, and continuous professional development, with flexibility to support team needs including sleep-in shifts.
Overview
6
6
years of professional experience
Work history
Customer Service Advisor
Teleperformance, UK
England
2024.09 - 2026.03
- Scheduled, rescheduled, and managed vaccination appointments and Universal Credit claims, ensuring accuracy and timely service delivery.
- Communicated processes, eligibility criteria, and updates for vaccinations and Universal Credit with clarity and empathy, addressing queries effectively.
- Verified supporting documents like ID and bank statements while maintaining strict compliance with data protection regulations.
- Resolved concerns and disputes professionally, escalating complex cases to appropriate clinical or managerial teams or fraud investigation units.
- Maintained detailed records of appointments, claims, decisions, and communications, ensuring adherence to NHS and DWP policies and legislation.
- Encouraged vaccine uptake and assisted claimants in navigating digital services, addressing misinformation and promoting online self-service systems.
- Provided direct support to major corporate and government clients, contributing to 20% increase in customer satisfaction by consistently meeting project expectations.
Health Care Assistant
Yani Care
UK
2024.04 - 2024.10
- Prepared meals for patients, ensured balanced nutrition intake.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
Care Assistant
Greymate Care
Nigeria
2020.12 - 2024.04
- Assisted clients with bathing, meal assistance, and toileting, ensuring their comfort and maintaining their dignity.
- Provided personalized support to individuals with intellectual disabilities, promoting independence and personal growth.
- Provided high standard of personal, clinical, social, and emotional care for aged and critically ill patients, ensuring their well-being and promoting positive healing environment.
- Collaborated effectively with healthcare team, fostering supportive and cohesive work environment.
- Maintained clear and concise documentation of resident’s care activities, ensuring accurate and up-to-date records.
- Planned client meal plans, shopped for ingredients and cooked meals.
- Adapted to service users' needs and requests to maintain personalised care.
Care Assistant
Universal Care
Nigeria
2020.08 - 2020.11
- Supported doctors and nurses in monitoring clients and reporting changes, ensuring highest level of care and safety.
- Provided personal care, companionship, and assistance with daily activities, maintaining dignity and independence of patients.
- Implemented homecare services, visiting client's homes to provide personalized care, medication administration, and engaging activities to enhance their quality of life.
- Executed resident care activities according to individual care plans, collaborating with nurses and family members to deliver optimal care.
- Maintained clear and effective communication with healthcare professionals and family members, ensuring seamless coordination and continuity of care.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Administered medication to patients, ensuring proper health management.
Education
Bachelor of Science - Microbiology
Southwestern University
NigeriaHigher National Diploma - Microbiology
Moshood Abiola Polytechnic
AbeokutaNational Diploma - Microbiology
Moshood Abiola Polytechnic
AbeokutaSkills
- Careplanning
- Safeguarding
- Empathy and Compassion
- Personal Care Support
- Customer Service
- Communication Skills
- Behavior Management
- Medication Assistance
- Ability to Follow Care Plans
- Observation and Reporting
- Human Resource Administration
Languages
English
Beginner
A1
Timeline
Customer Service Advisor
Teleperformance, UK
2024.09 - 2026.03
Health Care Assistant
Yani Care
2024.04 - 2024.10
Care Assistant
Greymate Care
2020.12 - 2024.04
Care Assistant
Universal Care
2020.08 - 2020.11
Bachelor of Science - Microbiology
Southwestern University
Higher National Diploma - Microbiology
Moshood Abiola Polytechnic
National Diploma - Microbiology
Moshood Abiola Polytechnic