TEMITAYO AROWOLO
LONDON,UNITED KINGDOM
Summary
Resourceful and compassionate professional with a strong background in customer service, helpdesk support and health social care. experienced in incident logging, technical issue escalation and first line support in fast paced environments. Skilled at delivering excellent service via phone, email and ticketing system, with a solid understanding of ITIL principles. Also trained in person centred care and safeguarding through hands on support work in UK. Known for being adaptable, detail oriented and committed to maintaining confidentiality and client satisfaction across all roles.
Overview
9
9
years of professional experience
Work history
Support worker
Certitude
LONDON, United Kingdom
05.2024 - Current
- Enhanced client health by promoting physical activity through guided exercises.
- Administered medication as per schedule for optimal health results.
- Facilitated daily living skills training to boost client independence.
- Actively participated in team meetings, improving overall care delivery.
- Prepared special dietary meals to meet clients' nutritional requirements.
- Maintained a clean environment through diligent housekeeping practices.
- Provided mobility assistance, promoting ease of movement for clients.
- Utilised communication skills to foster supportive relationships with clients.
Service helpdesk
Huawei Technologies
LAGOS, Nigeria
08.2022 - 02.2024
- Supervise network surveillance, monitor alarms, detect degradations, initiate incident tickets, and escalate as necessary.
- Acted as the first point of contact for client issues, receiving and responding to calls and emails in a timely and professional manner.
- Logged and tracked incident tickets using internal ticketing systems, ensuring accurate documentation and timely updates on the ticket, email and call.
- Escalated unresolved or complex issue to the back office following proper escalation protocols.
- Participated in weekly operational meetings with internal teams and clients to review incident, open issue and service performance .
- Maintained consistent email correspondence with clients to provide updates, resolutions and follow up.
- Generated and submitted weekly and monthly reports on incident metrics, service performance.
- Collaborated closely with field teams to ensure rapid issue resolution and minimal service disruption.
- Contributed to continuous service improvement by identifying recurring incidents and participated in root cause discussions.
Customer assistant
Outcess (Multichoice Nigeria)
LAGOS, Nigeria
05.2022 - 08.2022
- Responded to a high volume of inbound calls from customers with issues related to subscription with issues related to subscription renewals, decoder errors, signal loss and account queries.
- Conducted outbound calls for follow up, customer satisfaction surveys, subscription reminder and promotional campaigns.
- Assisted customers with basic technical troubleshooting, decoder reboots, and guided them on using the myDSTV and myGOTV apps for self service.
- Advised customers on the best packages to suit their needs, and supported them in activating, upgrading their accounts.
- Escalated unresolved issues to relevant departments while keeping the customer informed throughout the process.
- Ensured all cases were followed up on until a satisfactory resolution was achieved.
- Met and exceeded daily KPIs for call handling time, customer satisfaction and first call resolution.
- participated in regular coaching sessions, team meetings, and performance reviews to continually improve service delivery and meet client expectations.
HIV Counsellor (NYSC)
Agege Maternity centre, Lagos state Government.
LAGOS, Nigeria
01.2019 - 11.2019
- Conducted pre test and post test counselling for clients undergoing HIV screening.
- Ensured confidentiality and emotional support throughout the counselling and testing process.
- Performed rapid HIV testing using approved diagnostic kits, and maintained accurate records of test results and client information
- Educated clients on HIV transmission , prevention, treatment adherence and safe sexual practice.
- Collaborated with nurses and other health providers to ensure integrated care and follow up for HIV positive patients
- Participated in community health outreach and sensitization programs organized by the LGA health authority
- Maintained proper documentation and submitted monthly reports on counselling and testing activates to the supervisor and state HIV program office.
Microbial Analyst (SIWES Intern)
Euro global Nigeria Limited
Ogun State , Nigeria
01.2017 - 07.2017
- Collected and prepared samples of raw materials, water and finished products for Microbial analysis.
- Performed routine microbial tests such as total plate counts.
- Assisted in the preparation and sterilization of culture media, glassware and equipment using autoclaves.
- Carried out environment monitoring of production areas to ensure compliance with hygiene standards.
- Supported in the documentation of test results, maintained accurate lab records and updated logbook under supervision.
Education
Bachelor of Science - Microbiology
Landmark University
Kwara State, Nigeria 09.2014 - 06.2018
SSCE - Science
Honeyland Schools
Lagos, Nigeria 09.2009 - 07.2012
Care certificate -
Certitude London
United Kingdom 03.2025 -
Customer service diploma (level 2 &3 ) CPD -
NextGen Learning
united kingdom 06.2025 - 08.2025
Skills
- Strong communication skills with experience in inbound/outbound calls, email support and CRM systems
- Confident in handling customer complaints, resolving issues, and maintaining a positive client experience
- skilled in incident logging, escalation and basic IT support and understanding of ITIL processes
- Committed to confidentiality, professionalism and continuous learning
- able to write reports , manage time effectively
- Team player
- Support work experience in UK , including safeguarding , person centred care and documentation
Languages
English
Advanced
C1
References
References available upon request.
Timeline
Customer service diploma (level 2 &3 ) CPD -
NextGen Learning
06.2025 - 08.2025
Care certificate -
Certitude London
03.2025 -
Support worker
Certitude
05.2024 - Current
Service helpdesk
Huawei Technologies
08.2022 - 02.2024
Customer assistant
Outcess (Multichoice Nigeria)
05.2022 - 08.2022
HIV Counsellor (NYSC)
Agege Maternity centre, Lagos state Government.
01.2019 - 11.2019
Microbial Analyst (SIWES Intern)
Euro global Nigeria Limited
01.2017 - 07.2017
Bachelor of Science - Microbiology
Landmark University
09.2014 - 06.2018
SSCE - Science
Honeyland Schools
09.2009 - 07.2012
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