TEMILOLUWA OLUWATUYI
Nottingham,United Kingdom
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer service officer
His Mighty Hands Limited
Lagos, Nigeria
07.2022 - 12.2023
- Responded to customer queries and provided excellent customer service.
- Responded to customer requests with friendly, knowledgeable service and support.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Maintained excellent client satisfaction by providing in-depth support.
- Maintained working knowledge of available products and services.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to and summarised customer complaints and feedback.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Listened actively to offer accurate information and best solution to their needs.
- Applied best practices to comply with customer service procedures.
- Obtained feedback from customers to improve service experience.
- Offered detailed product and service advice based on customer needs.
- Participated in meetings to discuss goals and sales target.
- Adhered strictly to policies and procedures for continued company compliance.
- Explained benefits and advantages of different product and service offerings to customers.
- Offered current, accurate advice on optional solutions for concerns.
- Advised customers on availability, pricing and location of products.
- Exceeded targets by delivering comprehensive and consistent service.
- Followed scripts when answering common customer questions.
- Handled live chat queries within strict timeframe targets.
- Monitored market trends and updates to deliver compliant, current engagement services.
- Completed transactions to replace or exchange defective items.
- Set appointments with field teams to carry out service changes or deliver new products.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Arts - International Relations
CALEB UNIVERSITY
Nigeria 12.2022 - 03.2024
Skills
- Problem-solving
- Communication skills
- Strategic Planning
- Leadership
- Resourcefulness
- Team building
Affiliations
- Cooking, Dancing, Theatre.
Languages
English, Yoruba
Upper intermediate
Certification
GCES Equivalent (WAEC) West Africa Examination Council JULY 2022
Timeline
Bachelor of Arts - International Relations
CALEB UNIVERSITY
12.2022 - 03.2024
Customer service officer
His Mighty Hands Limited
07.2022 - 12.2023
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