Temi Ayedun
Cary,NC
Summary
I am a certified professional with varying roles such as Business Analyst, Product Manager and Product Owner within Business Change, Product Development and Digital Transformation programmes. I have excellent stakeholder management skills and proven experience working on successful software development and change projects in Digital Banking, Financial Service, Insurance, E-Commerce, and Utility domain. I also have good technical understanding of software delivery lifecycle and technology stacks that help organizations deliver solutions that are fit for purpose.
Overview
20
20
years of professional experience
Work History
Product Manager/Senior Business Analyst
HSBC
04.2021 - Current
- I am responsible for delivering enterprise solution for banking, card payments and open banking to meet market demand and regulatory requirements
- I facilitated seamless integration between internal stakeholders and third-party solution provider such as API platform owners, Cloud providers, delivery teams and business units to optimize approval processes and meet delivery timelines for several initiatives.
- Collaborated with stakeholders to define product requirements and user stories.
- Led project planning sessions to map out timelines for feature releases.
- Prioritized features in order to maximize impact while meet product manager deliverables on projects for Digital transformation in open banking, digital wallet and international payment to meet Banking and Payment Service Regulations and PCI compliance
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Enhancement of user journey and integration with third party providers for Payment processing and Account Information Sharing open banking solution Implementation of VISA 3DS Authentication solution to enhance digital payment security and reduce fraud.
- Negotiated contracts with vendors related to product components or services.
- Developed product roadmaps to help guide the development of new products.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
Product Owner
Discover Financial Services
12.2019 - 03.2021
- I am responsible for delivering enterprise solution and managing several products and microservices within the organizations Digital Payment Domain that include: Device Intelligence Service for Secure Digital Checkout and Strong Customer Authentication for Ecommerce partners Onboarding and Integration of Digital wallets such as Apple, Samsung, Click to Pay and Amazon wallets for new payment experience
- Network Vulnerability Scanning for PCI Data Security Standard Compliance API development with partners to facilitate and enhance Open Banking and Digital Banking
- Gathered and prioritized product requirements from stakeholders.
- Developed user stories, acceptance criteria, and mockups for new features.
- Managed sprints and monitored progress against project timelines.
- Collaborated with development teams to ensure successful delivery of products.
- Analyzed customer feedback to identify areas for improvement.
Business Analyst
Southern Water Services
10.2018 - 11.2019
- I worked with teams responsible for delivering several programmes within a large Digital transformation projects that include: Working closely with business and dev team to build a secure SaaS E commerce application integrated with Online payment gateway for commercial service section of the company Implementation of new dunning functionality on billing system for Non-Household customers to resolve failed payments and for integration of payment reports for compliance monitoring
- Implementation of Corporate Cybersecurity Risk Frameworks as Part of Compliance to Government Regulations
Digital Business Analyst
Clydesdale Bank
06.2015 - 09.2018
- I worked with cross functional teams responsible for delivering several programmes within a large IT transformation that included: Enhancement of customer online banking platform for strong customer authentication and improved user experience
- Implementation new functionalities on payment processing platform to address industry changes for acquiring banks aimed at increased compliance with different card schemes (Visa, Mastercard, Amex, etc)
- Two factor authentications to addresses regulatory and industry changes such as GDPR.
Business Analyst
Direct Line Insurance
09.2014 - 05.2015
- I was responsible for all BA deliverables on business programmes such as: Migration of Direct Line Group’s sales and business applications to Salesforce cloud platform
- Development of APIs to enable aggregation of insurance customer journey from application stage up to claims on a single customer facing platform Automation of Claim Processing
Business Analyst
KPMG
01.2011 - 08.2014
- I worked with service provider (KPMG) to deliver changes on transformation projects and supporting Digital transformation of different services within Central Government, HMRC, Home Office, E-commerce platform and the NHS: Cyber Risk Management Framework Implementation for the Home Office Digitalisation of Hospital Appointment Managements for the NHS Enhancement of user journeys for NI and Tax payments on GDS platform Centralisation of Procurement Management Process for Cabinet Office Improvement to Tax Filling user journey on Gov.uk for HMRC as part of Government Digital Service
Project Analyst
Intelligent Finance
09.2007 - 12.2010
- I was responsible for developing and testing business models, extrapolating insights from the data, and making recommendations on operational improvements projects such as: SAAS Solution Adoption for Customer Onboarding Data Warehousing for Regulatory Reporting Solution
- Customer e-Banking Experience Improvement for loan application.
Change Analyst
Standard Chatered Bank
09.2003 - 08.2006
- Conducted impact assessments to identify stakeholders affected by proposed changes.
- Developed change management plans and tracked progress against implementation goals.
- Created detailed documentation for each project, including process maps, risk assessments, and training materials.
- Collaborated with internal teams to ensure successful transition of new processes and systems.
Education
Bachelor of Science - Chemical Engineering
LA University
Associate of Science - Process Improvement
Cranfield University
Master of Science - International Trade
University of Greenwich
Skills
- Product Lifecycle Management
- Requirements Building
- Stakeholder Alignment
- Mobile and Web Development
- Product Vision and Strategy
- Agile Software Development
- Jira, Atlassian, Rally
- Product Roadmaps
- Project Management
- Product Development
- Cross Functional Leadership
- Software Development
Continuous Professional Development
Excellent written and verbal references available on request
Timeline
Product Manager/Senior Business Analyst
HSBC
04.2021 - Current
Product Owner
Discover Financial Services
12.2019 - 03.2021
Business Analyst
Southern Water Services
10.2018 - 11.2019
Digital Business Analyst
Clydesdale Bank
06.2015 - 09.2018
Business Analyst
Direct Line Insurance
09.2014 - 05.2015
Business Analyst
KPMG
01.2011 - 08.2014
Project Analyst
Intelligent Finance
09.2007 - 12.2010
Change Analyst
Standard Chatered Bank
09.2003 - 08.2006
Bachelor of Science - Chemical Engineering
LA University
Associate of Science - Process Improvement
Cranfield University
Master of Science - International Trade
University of Greenwich
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