Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative
Teklemariam Zerihun

Teklemariam Zerihun

GIS Expert, Muster user of Rman point of sale. accounting tally. Management, data base
Colchester

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
19
19
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

General Manager

Michael Kifle
Kampala, Uganda
12.2021 - 03.2023
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Head of data Base and Student ID

Ministry of Education
Serejeka, Eritrea
01.2019 - 11.2021

· Conducted quarter-yearly formal and informal teachers’ and student evaluation.

· Promoted the school’s extracurricular activities.

· Carried out Seasonal traning to teachers in data handling and student controlling.

· Collect and Control student and Teachers detail data.

· Preparing Student ID and giving permission.

  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.

Committee Exam (Head)

Ministry of Education
Embaderho (Asmara), Eritrea
05.2015 - 05.2019

· Conducting Meeting with teachers and student before exam.

· Instructing and Give them Orientation about exam.

· Preparing exam schedule.

· Controlling the exam papers.

· Supervising teachers and students at the time of Examination.

  • Exercised leadership capabilities by successfully motivating and inspiring others.

Department Head (Social Science)

Ministry of Education
Embaderho (Asmara), Eritrea
09.2015 - 01.2019

· Training teachers in General Pedagogical system and methods of handling student in class.

· Designed and conducted meeting for the following discussion: General Student condition and Time management and teaching and learning methods.

· Proceeded as a coordinator for the General Field work and teaching Aid materials: prepared a detailed course outline for all courses, convened regular meetings with the course instructors, and tutored all the students once a week.

· Advised and maintained good relationship with students majoring in Social science.

  • Proven ability to learn quickly and adapt to new situations.

Teacher

Ministry of Education
Embaderho, Eritrea
07.2014 - 01.2019

· Instructing Geography and FCS (Family consumer science) for grades 9 – 11.

· Teaching Social study for grades 6 – 8.

· Designing and conducting field work activities.

· Instructing martial arts as an afterschool and summer activity.

· Chairing the weekly teachers’ meeting.

  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.

Supervision of National Examination

Higher Education
Asmara, Eritrea
03.2015 - 03.2017

· Invigilation and supervising students of grades 12 in Eritrean Secondary education certificate examination (ESECE).

· Designed and handled customized Exam activities and.

· Advised and assisted students into launching a successful Secondary education certificate examination.

· Controlling and checking student at the time of National Exam.

  • Applied effective time management techniques to meet tight deadlines.

Education

Master of management - Pre-masters in Social science

Essex International College
Colchester, ESS
02.2023 - Current

GIS - Applied Geography

College of Arts and Social Science
Adi-Keih (Eritrea)
07.2010 - 07.2014

High School Diploma -

Warsay Ykaalo Secondary School
Sawa Eritrea
07.2009 - 08.2010

High School Diploma -

Halay Secondary shcool
Asmara Eritrea
09.2004 - 07.2009

Academic Certificate -

Bdho Middle (Junior) School
Asmara, Eritrea
09.2000 - 07.2004

Academic Certificate -

Belul
Asmara, Eritrea
09.1995 - 07.2000

Skills

Coaching and mentoring

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Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Marketing - Implemented marketing strategies which resulted in [50%] growth of customer base.
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Collaborated with team of 5 in the development and installing Jam shoppers brunch one and two.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

IN MINISTRY OF EDUCATION

· Organized and delivered a presentation that helped raise the teachers’ awareness in effective instructional skills and boosted their passion in teaching and handling data.

· Prepared creatively designed and tailor-made administrative forms that greatly facilitated the academic works in the school.

· Edited and inserted diagrams, pictures and graphs for the National all grade Social science textbooks.

Displayed strong interpersonal skills with staff and witnessed an average of 150% increase in students scoring As and Bs in Social science subjects ; and an average of 100% increase in students selecting social science as their major field of study during the years course coordination duty.

· Made high quality of Exam and stable Examination time.

· Perfect scheduled exam time.

· Exam conducted without cheating and with comfortable environment.

· Tutored around 700 students and qualified over 75% of them to score As and Bs in the Eritrean Secondary Education Certificate Examinations (ESECE).

· Prepared a concise high-school Geography manual for matriculation.

· Produced several Subject VCDs and digital resources.

· Secured a medal of recognition for “the best teacher of the year 2011.”

Certification

Certificate of Critical thinking for self development

Timeline

Master of management - Pre-masters in Social science

Essex International College
02.2023 - Current

Certified on tally accounting soft ware

08-2022

Certificate of Critical thinking for self development

06-2022

General Manager

Michael Kifle
12.2021 - 03.2023

Head of data Base and Student ID

Ministry of Education
01.2019 - 11.2021

Department Head (Social Science)

Ministry of Education
09.2015 - 01.2019

Committee Exam (Head)

Ministry of Education
05.2015 - 05.2019

Supervision of National Examination

Higher Education
03.2015 - 03.2017

Teacher

Ministry of Education
07.2014 - 01.2019

Certification on national and community service teaching orientation

06-2014

GIS - Applied Geography

College of Arts and Social Science
07.2010 - 07.2014

High School Diploma -

Warsay Ykaalo Secondary School
07.2009 - 08.2010

High School Diploma -

Halay Secondary shcool
09.2004 - 07.2009

Academic Certificate -

Bdho Middle (Junior) School
09.2000 - 07.2004

Academic Certificate -

Belul
09.1995 - 07.2000
Teklemariam ZerihunGIS Expert, Muster user of Rman point of sale. accounting tally. Management, data base