Tekin Gul
Enfield,City of London
Summary
Dedicated professional with extensive experience in technical support and customer service-oriented roles. Demonstrates strong product knowledge and expertise in manual handling, ensuring efficient and effective service delivery. Proven track record in team leadership and customer data management, contributing to enhanced operational performance. Committed to leveraging skills to drive customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Vehicle Assessor
British Car Auctions Ltd
Enfield, City of London
2025.01 - Current
- Assessing the condition of vehicles apon arrival and making sure details on the system for each vehicle are matching the information provided by vendors.
- Keeping track of each vehicles documents (V5 & Service History) to ensure the new owner has peace of mind upon arrival when collecting their car.
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
Customer Service Representative
Teamsport Go Karting Ltd
Edmonton, Haringey
2023.12 - 2024.12
- Greeting customers as they walk into the venue, making sure they are checked in correctly, and providing them with race suits and balaclavas.
- Answered customer telephone calls promptly, and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email, and social media enquiries with consistent customer service across multiple channels.
- Advised customers on availability, pricing and bookings.
Online Picking Retail Assistant
Sainsbury's Supermarkets Ltd
Enfield, London
2021.07 - 2023.12
- Picked customer orders on the shop floor and in a warehouse environment, carefully selecting the best quality produce for dispatch.
- Inspected products before customer delivery to ensure orders met defined quality standards.
- Enhanced customer satisfaction with prompt and accurate order fulfilment.
- Assisted in stock control, ensuring optimal availability of items for customers.
Retail Sales Associate
Sainsbury's Supermarkets Ltd
Enfield, London
2021.02 - 2021.06
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Advised customers on product selection based on their needs.
- Collaborated with team members for efficient store operations.
Education
BTEC Level 3 National Extended Diploma - Engineering
Hertford Regional College
Broxbourne, Hertfordshire 2020.09 - 2022.07
GCSEs -
Lea Valley Academy
Enfield, London 2014.09 - 2020.07
Skills
- Team Leadership
- Manual Handling
- Technical Support
- Time Optimisation
- Punctuality and Reliability
Languages
English
Fluent
Turkish
Fluent
Timeline
Vehicle Assessor
British Car Auctions Ltd
2025.01 - Current
Customer Service Representative
Teamsport Go Karting Ltd
2023.12 - 2024.12
Online Picking Retail Assistant
Sainsbury's Supermarkets Ltd
2021.07 - 2023.12
Retail Sales Associate
Sainsbury's Supermarkets Ltd
2021.02 - 2021.06
BTEC Level 3 National Extended Diploma - Engineering
Hertford Regional College
2020.09 - 2022.07
GCSEs -
Lea Valley Academy
2014.09 - 2020.07