Tejomayee Mekala

• Trained and supported new team members, maintaining culture of collaboration.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.

PROJECT PROFILE -

Web Tools: EWOQ Tool In eTouch Systems.

SRT (Single Review Tool) In Wipro Technologies.

ACHIEVEMENTS:

Received “Best Employee Award” for the month of June 2019 at eTouch Systems.

Received “Best Performer Award” for the month of August 2021 at Wipro Technologies.

• Collected and analyzed data to improve strategies.
• Developed and implemented techniques for increasing page visits and likes.
• Created and managed landing pages for products.
• Responsible for POC for a team of extractors & quality of data as for the SLA’s.
• Responsible for handling daily reports (Productivity & quality reports)
• Responsible for training data analysis beginners & refresher training to whole team to improve overall Efficiency of project.
• Responsible for having sync up with the team members for errors.
• Perform industry research to identify trends and industry needs and interests.
• Review and respond to current sales trends.
• Utilize existing data and insights to inform potential.
• Work with advertising department to plan and implement new marketing campaigns.