Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

TEJINDER PAUL Bal

Hornchurch,Essex

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Customer-oriented for Retail jobs with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Focused in retail employment, with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives. Motivated Civil service employment with 29 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Passionate in Civil Service roles with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Overview

31
31
years of professional experience
9
9
years of post-secondary education

Work history

Border Force Officer

Home Office
Heathrow, Hillingdon
01.2001 - Current
  • Combatted import of illegal goods, firearms and drugs in alignment with customs laws.
  • Explained application verification processes and licence eligibility to resolve enquiries.
  • Coordinated with law enforcement and regulatory agencies involved in deportation and prosecution.
  • Facilitated effective permit and license issuance in import and export processes.
  • Manage staff and provide line management responsibility of staff at Heathrow Terminal Five.
  • Provide professional and high quality customer service to passengers arriving at Heathrow.
  • Controlled documents to support compliance with entry criteria and related taxes.
  • Identified security threats during investigations, inspections or patrols.
  • Detained persons for violations of immigration and customs laws.
  • Used professional researching and interviewing methods and techniques to gather relevant data.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Reviewed customer history to recommend appropriate products and services.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Served customers to drive sales and deliver top-quality experiences.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Delivered services to customer locations within target timeframes.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Displayed energy and enthusiasm in fast-paced environment.

Civil servant

Department of Health and Social Security
Romford, Havering
07.1995 - 01.2001
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Delivered high levels of customer satisfaction through attentive, personalised service.
  • Stayed impartial in economic and political issues to serve all members of public without bias.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.

Security officer

Imperial Security
London, City of London
06.1993 - 06.1995
  • Employed covert surveillance to monitor individuals and gather evidence of violations.
  • Identified safety risks by analysing reports and camera footage.
  • Checked ID cards and documented details in security log.
  • Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.

Education

Law LLB Honours - LAW

University of East London
London
09.1988 - 07.1991

A-Levels - ECONOMICS, POLITICS, HISTORY

Abbs Cross Academy and Arts College
Hornchurch
09.1986 - 07.1988

GCSEs - 5 O LEVELS.

Abbs Cross Academy and Arts College
Hornchurch
09.1981 - 07.1986

Skills

  • Conflict management
  • Refused case management
  • Line management
  • Delivering at Pace
  • Public relations
  • Accounting
  • Communication skills
  • Marketing
  • Team building
  • Customer-focused
  • Time management
  • Leadership
  • Multilingual
  • Problem-solving

Languages

Punjabi
Fluent

Affiliations

  • SNOOKER, CINEMA, SOCIALISING

References

References available upon request.

Timeline

Border Force Officer

Home Office
01.2001 - Current

Civil servant

Department of Health and Social Security
07.1995 - 01.2001

Security officer

Imperial Security
06.1993 - 06.1995

Law LLB Honours - LAW

University of East London
09.1988 - 07.1991

A-Levels - ECONOMICS, POLITICS, HISTORY

Abbs Cross Academy and Arts College
09.1986 - 07.1988

GCSEs - 5 O LEVELS.

Abbs Cross Academy and Arts College
09.1981 - 07.1986
TEJINDER PAUL Bal