Tejeswar Reddy

• Supported Agile delivery for a cross-functional team delivering mobility and payment solutions across multiple UK councils in a distributed setup.
• Facilitated core Scrum activities including sprint planning, backlog refinement, reviews, and retrospectives, adapting approaches based on team maturity and delivery needs.
• Worked closely with Product Owners and stakeholders to clarify priorities, manage scope changes, and balance delivery commitments.
• Proactively identified delivery risks, dependencies, and impediments; addressed them through stakeholder alignment, escalation, or process adjustments.
• Handled delivery-related conflicts between business stakeholders, vendors, and technical teams by facilitating transparent discussions and trade-off decisions.
• Coordinated work across internal teams and multiple third-party vendors, supporting multi-team planning and release readiness.
• Tracked and reported delivery KPIs including SLA adherence (~99%), defect trends, and readiness metrics to support informed decision-making.
• Improved UAT effectiveness and feedback loops, reducing post-go-live defects by 22% and increasing solution adoption by 25%.
• Introduced monitoring and visibility dashboards, contributing to ~20% reduction in downtime and improved operational stability.

• Worked within large, distributed Agile teams supporting Microsoft’s global Payments ecosystem across Azure, Office, Xbox, and Store platforms.
• Supported Agile planning and delivery by facilitating backlog readiness, sprint coordination, and stakeholder alignment across multiple business and engineering groups.
• Acted as a bridge between Product, Engineering, Finance, and Support teams, helping resolve priority conflicts and delivery constraints.
• Contributed to dependency tracking and cross-team coordination to reduce delivery delays by 15%.
• Used Jira and Confluence to improve transparency of work progress, risks, and delivery commitments.
• Supported compliance-driven delivery (PCI-DSS, GDPR), balancing regulatory requirements with Agile execution.
• Authored and maintained SOPs and knowledge assets, reducing operational friction and improving onboarding efficiency.

· Designed and delivered MicroStrategy BI dashboards & SQL reports for executive decision-making.

· Partnered with stakeholders to clarify KPIs and deliver actionable insights into sales, customer, and logistics operations.

· Created functional documentation and supported UAT cycles, validating BI deliverables.

· Enabled data-driven process improvements, improving operational efficiency and reducing reporting turnaround by 12%.

· Conducted training sessions to increase BI tool adoption by 30%, improving workforce productivity.