Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tejaswini Kappala

Belfast,United Kingdom

Summary

Resourceful Developer with 4 years of knowledge on Java, SQL and ServiceNow application on both Administration and Development. Looking to bring further success to the organization by leveraging a strong skill set and proactive demeanor.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ServiceNow Developer

Accenture
09.2020 - 04.2022
  • EAM is an Accenture Inhouse project used to manage all assets like disposing, maintaining and transfer of all assets from one location to another location via request item (RITM).Also, develop new catalog items from scratch based on business requirements and enhance existing catalog items.
  • Developed new enhancements on modules of ServiceNow like Asset Management(ITAM) and CMDB (Configuration management database).
  • Experienced in Automated Test Framework (ATF) tool for testing the user stories.
  • Delivered final products to end users in Agile methodology.
  • Experienced in ITAM module which involves handling of IT/Non-IT assets and its maintenance using custom solutions, custom flows and procurement of assets.
  • Supported for Quarterly releases with no issues reported from end users.
  • Developed ServiceNow catalog which includes creating new catalog items, designing workflows and execution plans.
  • Involved in cloning activities like raising the request for cloning and excluding some tables from cloning.
  • Coordinating the instance upgrade activities.
  • Implemented Email notifications, inbound actions, reports, dashboards and scheduled jobs.
  • Handling Defects post upgrade and fixing them within target time.
  • Used UI Macros to create pages as templates on the requirement.
  • Supported enablement of Hardware Asset Management (HAM) plugin for Hardware Model Normalisation.
  • Maintained client scripts, business rules and UI policies by leveraging JavaScript, Angular JS, jQuery, HTML/CSS, Glide Ajax/Glide Record and Apache Jelly.
  • Accountable for producing Technical Design Documents (TDD) that includes application details.
  • Involved in ITAD integration with ServiceNow.

ServiceNow Analyst

Accenture
08.2019 - 09.2020
  • The project Key concept is to develop customized ServiceNow applications and solutions to handle most of the service management ITSM modules of the business process with ServiceNow suite like change, Incident, problem, knowledge and service request management.
  • Roles and responsibilities includes analyse and resolve day to day incidents and service requests (RITM) within SLA’s.
  • Consult with stakeholders and other teams to understand and translate requirements into timely technical deliverables.
  • Experienced in update set, XML migrations, AWS Token generation, Control-M Jobs and resolving tickets related to user access.
  • Migrated the update sets to production and handled release management activities.
  • Experience in installation of Mid servers and working on the issues and fixing them.
  • Customised the used change application to personalise menus and rules as per process requirements.
  • Managed groups and roles of 25000 + users. Also, managed data with Tables, CMDB and Import sets.
  • Used Background scripts in case of data validation.
  • Experienced working on integrations which includes web services, Inbound, Outbound and Rest API integrations with various authentication techniques and endpoints using postman.
  • Experienced in developing Reports and dashboards for managing incident count etc.
  • Knowledge on service mapping to define business services, troubleshoot the discovery and mapping process as well as to create new discovery patterns.
  • Knowledge on Mobile App, ITOM( Discovery, Event management, Service mapping), CSM, HRSD, Telecom and ITBM modules.
  • Knowledge on widget creation, Portal, Active directory and LDAP.

Java intern

Tweak Talent Technologies Pvt Ltd
Hyderabad
06.2018 - 06.2019
  • Performed ETL operations to enrich data from different sources using Java and MySql.
  • Used SQL queries to fetch data from different sources and enriched data using Java.
  • Tested and validated ETL processes for smooth operations.
  • Helped maintain system integrity by diligently adhering to coding standards during development.
  • Utilised version control tools such as Git for effective source code management.
  • Assisted senior developers in complex computational problem solving.
  • Worked on Shell script for deployment activities.


Education

Bachelor of Technology, Honors Degree - Electronics & Communication Engineering

CMR College of Engineering & Technology

Skills

  • Java
  • MySql
  • JavaScript
  • Unix
  • Git
  • Bit Bucket
  • ITSM
  • ITAM
  • ITOM
  • CMDB


Certification

  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist (CIS)
  • Microsoft Certified Azure Fundamentals (AZ900)
  • Agile in the NEW certificate

Timeline

ServiceNow Developer

Accenture
09.2020 - 04.2022

ServiceNow Analyst

Accenture
08.2019 - 09.2020

Java intern

Tweak Talent Technologies Pvt Ltd
06.2018 - 06.2019

Bachelor of Technology, Honors Degree - Electronics & Communication Engineering

CMR College of Engineering & Technology

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Tejaswini Kappala