TEJASHWINI MASAPALLI
London,United Kingdom
Summary
Detail-oriented professional with experience across retail, hospitality and aviation. Skilled in managing customer enquiries, payments and operational support in fast-paced environments. Equipped with strong communication and stakeholder coordination abilities, complemented by a postgraduate degree in Management with Data Analytics and a Bachelor of Computer Applications.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Team Member
Pret A Manger
London
01.2026 - Current
- Delivered professional customer service in high-volume environment, addressing customer needs promptly and accurately.
- Processed cash and card payments accurately using POS systems while supporting routine operational tasks.
- Assisted with stock replenishment and organised customer-facing environment to enhance shopping experience.
Front Office
Cafe Deccan Restaurant
London
02.2025 - 01.2026
- Served as first point of contact for customers, addressing enquiries, managing bookings, and fulfilling service requests to ensure high customer satisfaction.
- Processed customer payments accurately and organised front-of-house records to maintain seamless operations.
- Coordinated with service and kitchen teams to enhance collaboration and streamline daily operations.
Front Office
Ixchel Restaurant
London
12.2023 - 12.2024
- Delivered front-of-house support, addressing customer enquiries and managing reservations to enhance guest experience.
- Collaborated with colleagues to coordinate service delivery and efficiently resolve customer issues, ensuring satisfaction.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Customer Service Associate
IndiGo Airlines
11.2021 - 06.2023
- Assisted passengers with enquiries, documentation, and front-office services, ensuring compliance with operational regulations.
- Coordinated with operational teams to enhance customer journeys and improve service delivery efficiency.
- Performed accurate data entry and managed customer information, maintaining high standards of attention to detail.
Education
MSc - Management with Data Analytics
BPP Universityh
London, United Kingdom01-2025
Bachelor of Computer Applications -
SDHR Degree & PG College
India01-2021
Skills
- Payment Processing
- POS Systems
- Documentation & Data Entry
- Customer Service
- Client Communication
- Operational Support
- Customer Relationship Management
- Microsoft Office
- Attention to Detail
- Time Management
- Team Collaboration
- Problem Solving
Languages
English
Telugu
Tamil
Timeline
Team Member
Pret A Manger
01.2026 - Current
Front Office
Cafe Deccan Restaurant
02.2025 - 01.2026
Front Office
Ixchel Restaurant
12.2023 - 12.2024
Customer Service Associate
IndiGo Airlines
11.2021 - 06.2023
MSc - Management with Data Analytics
BPP Universityh
Bachelor of Computer Applications -
SDHR Degree & PG College