Tejashwini Dubba

• Assisted customers with varying questions using racing knowledge and service expertise.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Handled complaints and reported incidents to management.
• Maintained accurate customer account records in compliance with datasecurity and KYC protocols.
• Collaborated with other managers to deliver cohesive, unified teamsupport across multiple departments.

1.Customer Service Advisor with over 12 months of experience in a high-volume Contact Centre environment.
2.Proven expertise in handling and resolving high levels of customer complaints efficiently and effectively.
3.Demonstrated ability to troubleshoot and log faults accurately to facilitate timely resolution tracking.
4.Skilled in managing customer interactions with a focus on delivering exceptional service and maintaining high customer satisfaction.
5.Adept at using CRM systems to log and track customer issues, ensuring comprehensive documentation and follow-up.
6.Strong communication and problem-solving skills, with a track record of successfully addressing and resolving complex customer inquiries.