Tejas Magi
London,Greater London
Summary
Leveraging extensive expertise in client relationship management and regulatory adherence significantly improved customer satisfaction scores at State Bank of India UK Ltd. Accomplished in prospecting and referrals, excelling in retail banking operations. Proven ability in documentation accuracy and client retention, driving portfolio growth through effective service excellence and product knowledge strategies.
Overview
7
7
years of professional experience
Work history
SENIOR PERSONAL BANKER
STATE BANK OF INDIA UK LTD
2024.04 - 2026.01
- Provide professional customer service support across phone, email, and face-to-face channels in line with organizational standards.
- Provide accurate information about products, services, and company policies.
- Listen to customer concerns patiently and professionally.
- Resolve complaints efficiently or escalate complex issues to the appropriate department.
- Worked on Finacle for processing daily banking transactions including account maintenance, deposits, withdrawals, and fund transfers.
- Handled customer account operations such as account creation, KYC updates, and account modifications using Finacle modules.
- Assisted in end of day (EOD) and beginning of day (BOD) activities within Finacle to ensure smooth banking operations.
- Generated financial transaction reports from Finacle for audit and management review.
- Ensure a positive customer experience to encourage loyalty and retention.
- Collect customer feedback and share insights with management.
- Always communicate clearly and professionally.
- Adhere to company policies, procedures, and service standards.
- Meet service targets and KPIs (response time, resolution rate, customer satisfaction)
- Participate in training to improve product knowledge and service skill.
- Verifying financial entries & authenticating transfer of payments.
- Maintain compliance with GDPR and customer confidentiality regulations.
- Support customer enquiries related to cash transactions, improving customer satisfaction scores by 20%.
- Processed and maintained CASH ISAs, ensuring correct application of interest rates, tax free thresholds, and adherence of HMRC regulations.
- Managed end to end account opening process for both in branch and online applications, including current accounts, savings account, CASH ISAs, and Fixed deposits.
- Conducted thorough KYC and AML checks in compliance with FCA guidelines using systems such as Experian, CIFAS, and in house verification tools.
- Managed bereavement cases with empathy and compliance supporting next of kin and executors through the account closure and estate claims process.
- Handled full-service NRI banking operations, including opening and servicing of NRE/NRO/FCNR accounts in compliance with FEMA, FATCA, and RBI regulations.
- Resolved queries related to TDS deductions, interest payments, and fund repatriation limits, liaising with internal compliance and treasury teams.
- Logged all sales activities in CRM systems and updated client profiles accurately for compliance tracking and future upsell opportunities.
- Participated in the branch campaigns and outreach drives to promote investments products and digital onboarding solutions.
- Referred High potential customers to the wealth management or mortgage advisers contributing to the bank's referral pipelines and client retention goals.
AREA RELATIONSHIP MANAGER (SOUTH MUMBAI)
IDFC FIRST BANK LTD
2019.05 - 2024.04
- Assisting Cash Entries & active on mail communication to seek necessary approvals.
- Handling routine Entries like: RTGS, NEFT, DD, Cash deposits & withdrawals.
- Handling Trade Transactions (Verification of Documents, Checking of Eligibility, verifying entries, remittance)
- Conduct hurdles everyday with team members to discuss the day-to-day business routine.
- Handling Compliance & process related issues & resolve queries related to the issues.
- Conducting meetings at staff level to discuss daily operations, circulars sent by RBI, notices, Complaints lodged by customers, Cash related queries, new process implementations, RBI guidelines.
- Follow market trends & developments to increase the banks business in established & developing Markets.
- Qualified referrals for Cross sell. Assistance in closing deals across all products.
- Manage and grow client's portfolio that focuses mainly on CASA values, TPP revenues, Loans, TFX revenue.
- Create and maintain a pipeline of business banking sales opportunities through multiple prospecting and relationships with business development techniques.
- Strong knowledge of loans, deposits, and core fee income solutions.
- Planned and execution strategies for retaining customers and clients. Identify business opportunities to increase brand and revenue.
- Support the banks relationship culture through ongoing customer contact, quality customer service and superior product knowledge.
- Focused penetrating sales on TPP products like life insurance, GI, SIP , Mutual Funds etc & other investments.
- Closely monitoring the products, analysing the features of the product, explaining the benefits of the products & deliver it to the customers.
- Working Knowledge of an applicable lending policies, procedures, laws, and regulations.
- Maintaining all important registers which are formed as per compliance & audit perspectives.
- Maintaining a healthy score on the audit & compliance activities.
- Go-getter attitude, strong communication and excellent networking skills.
- Growing and developing relationship with NR clients.
- Focused towards NRE NRO acquisition for more business penetration.
Education
SSC Exam -
Mumbai University
INDIA 2001.04 -
HSC Exam - undefined
Mumbai University
2011.01 - 2012.01
Graduation - undefined
Mumbai University
2012.01 - 2015.01
Institute of Company Secretary - undefined
ICSI
2012.01 - 2015.01
Skills
- Customer Relationship Management
- Client Retention
- Client Portfolio Growth
- Retail Banking Operations
- KYC/AML Compliance solutions
- Digital Banking
- Regulatory Adherence
- Documentation Accuracy
- Prospecting & Referrals
- Service excellence & Product knowledge
LANGUAGES
Hindi Upper intermediate (B2)
Marathi Upper intermediate (B2)
Kanadda Upper intermediate (B2)
English Upper intermediate (B2)
QUALIFICATIONS
- TALLY ERP
- MS OFFICE
PERSONAL INFORMATION
- ID Number: TH179589B
- Marital status: Married
Affiliations
- Playing Cricket
- Playing Instruments
Accomplishments
QUALIFIED FOR MDRT TRIP FROM INSURANCE COMPANY FOR ACHIEVING TARGETS.
BEST EMPLOYEE TROPHIES ACHIEVED FOR CONSECUTIVE TWO QUARTERS.
SELECTED AS THE AMBASADOR FOR TRAINING UNDER PERFORMED STAFF
Timeline
SENIOR PERSONAL BANKER
STATE BANK OF INDIA UK LTD
2024.04 - 2026.01
AREA RELATIONSHIP MANAGER (SOUTH MUMBAI)
IDFC FIRST BANK LTD
2019.05 - 2024.04
Graduation - undefined
Mumbai University
2012.01 - 2015.01
Institute of Company Secretary - undefined
ICSI
2012.01 - 2015.01
HSC Exam - undefined
Mumbai University
2011.01 - 2012.01
SSC Exam -
Mumbai University
2001.04 -