Teighan Scrimgeour

• Assisted customers with vehicle issues through case management.

• Communicated with customers and dealerships via phone and email.

• Managed customer cases from start to resolution.

• Maintained accurate records and documentation.

• Followed up with customers to ensure satisfaction.

• Performed administrative tasks such as data entry and scheduling.

• Escalated complex issues to appropriate departments.

• Investigated open debt recovery and litigation cases for customers in arrears.

• Used tools such as Companies House and the Land Registry to investigate.

• Managed case files and ensured compliance with legal procedures.

• Used Excel to keep track of data and progress.

• Worked with other legal teams to prepare documents for court or settlement.

• Communicated with customers and third parties to resolve debt issues through phone and email.

• Worked on client cases and issues, learning to give advice and talk to vulnerable clients
• Gained skills and knowledge in the field of family law

• Worked in the 'Dotcom' department picking customer's home delivery orders
• Replenished stock and ensured the store was organised and tidy
• Targeted on picking rate and selecting the best available date on food items
• Trained on the checkout department to serve customers during busy times

• Learned product knowledge and up-selling techniques.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Balanced multiple departments, ensuring prompt service and customer satisfaction.
• Delivered exceptional customer service, driving sales through product knowledge and personalised recommendations.
• Consistently met targets and contributed to team success.